Jorodd Phillips Email & Phone Number

Fairfield, California, United States

• Serviced a member base of 260,000 by selling account products and services• Acted as liaison between departments and members while fielding member requests, financial inquiries, assisting with payments & transfers, completing any additions or alterations through verified procedural research• Responded to requests for loan applications; quoted rates and cost, policies and regulations

Fremont, California, United States

• Inspected and repaired 100 vehicle parts daily using root cause method to surface quality defects to the Inline Quality Assurance and General Assembly leadership team• Leveraged critical thinking and technical skills to operate power/ shop tools and diagnose cosmetic imperfections in OEM parts• Scaled solutions to discovered defects by communication to peers in effort to enhance General Assembly process

Vacaville, California, United States

• Trained and led team of 5-6 associates in inventory counts and stocking procedure to optimize time of production and reduce shrink• Improved customer experience and retention rate by breaking down pallets of product quickly and determining home location of items available for customers• Rotated and organized multiple freezers in meat, bakery, dairy departments to improve sale and inventory turn

Vacaville, California, United States

• Collaborated with multiple stakeholders and departments to ensure product safety for defective packages and accuracy for items with UPC/GTIN errors• Guaranteed Amazon’s delivery promise by processing 240 packages an hour efficiently and accurately using RFID handheld device • Led logistics and operations team in sorting, building, wrapping and transporting pallets and packages based on delivery destination

Vacaville, California, United States

• Drove $15K monthly at top 15 Chick-Fil-A in California by managing Outside Meal Delivery service• Trained 15 associates to determine correct customer per order information and deliver service in expedited manner during noon and evening peak hours• Guided cash handling and payment procedures in harsh pandemic environment• Prepared bank deposits and balance end of day profit reports

Fairfield, California

• Responded to client telephone inquiries by direct action, referral questions & account or bank related requests• Analyzed and created Excel tables to manage loan schedules and calculate annuities• Mitigated inbound customer concerns by explaining bank policy regarding rates and service charges• Managed record of customer requests including loan payments and credit line adjustments to maintain internal company accountability and customer trust