Jorge Quesada S Email & Phone Number

Charleston, South Carolina, Us

In my role as IT Director at Greystar in São Paulo, Brazil, I led IT Operations and Strategy for the South America region. I focused on driving operational excellence, implementing automation to boost profitability, and enhancing service delivery. By forming a well-structured and lean IT regional team, I successfully streamlined processes, optimized IT infrastructure, and drove digital transformation in the region, resulting in a 10% increase in internal customer satisfaction rating.

Toronto, On, Ca

• Led cross-functional teams in SAP implementation and Oracle integrations at KPMG in São Paulo, Brazil.• Ensured quality assurance in SAP Activate Methodology projects, mentoring and strategizing for team building.• Achieved successful integration of SAP & Oracle systems, resulting in streamlined processes and increased efficiency.

Toronto, On, Ca

• Led SAP Activate Methodology Quality Assurance projects for KPMG in São Paulo, Brazil.• Managed cross-functional SAP implementation, integrating with other ERPs to streamline processes.• Successfully built and developed a high-performing team by bringing in new talent to drive project success.

Led a team of 25 direct reports to achieve KPIs and maintain high performance and engagement levels.• Managed customer relationships for big projects, fostering key stakeholder relationships and ensuring customer satisfaction.• Developed account success plans to drive customer satisfaction and loyalty.

In my role as GM and Co-founder at Magamedia in San Jose, Costa Rica, I was directly responsible for managing and leading the team to ensure efficient resource utilization and effective implementation of the business strategic plan. I also oversaw the end-to-end hiring process for the brand new company, driving the hiring strategy and managing all project estimations and proposals for clients.

Cincinnati, Ohio, Us

• Managed IT vendor relationships across Latin America, negotiating contracts and acquiring software and devices.• Led commercialization efforts with LA Country Managers, securing funding and selling the program.• Recruited, trained, and coached a regional PM team, ensuring job expectations were met.• Contributed to strategic plans, prepared action plans, and resolved problems to improve systems.

Cincinnati, Ohio, Us

• Led day-to-day operational activities to maintain high-level IT standards for various applications across Latin America.• Managed stabilization, improvement, and SLA processes for new services implemented.• Strategically managed IT vendor relationships to ensure seamless operations and service delivery.

Cincinnati, Ohio, Us

WE Customer Service Operations Reinvention Regional Project Manager– Iberia Project Coordina-tor/SQV Leader

Cincinnati, Ohio, Us

Information and Decisions Solution Manager (IT Site Leader) for a Gillette and Oral B plant in theAmazons, Brazil

Cincinnati, Ohio, Us

Product Specialist on SAP modules implementation (Production Execution/Maintenance &Store- room/Contract Manufacturing)

Cincinnati, Ohio, Us

Real Time Inventory System Lead implementation for the Gillette Plant in South Boston, working on place to manage material and finished product into the productions lines and interacting to the ware- house

Cincinnati, Ohio, Us

As Global PMO and Portfolio manager I had to coordinate all project staffing, budget re- questing and coordination with systems Landscaping.

Course, Lean Manufacturing

International Trade, Business Administration And Management, General

Business Administration And Management, General