• Conducted software testing and debugging activities for various software applications, resulting reduction of software defects• Worked with cross-functional teams to identify and resolve software defects, leading to a 25% increase in software quality• Collaborated with developers to ensure that software defects were resolved in a timely manner, leading to refined final products• Improved software performance by optimizing code and implementing best practices, resulting in a 20%… Show more • Conducted software testing and debugging activities for various software applications, resulting reduction of software defects• Worked with cross-functional teams to identify and resolve software defects, leading to a 25% increase in software quality• Collaborated with developers to ensure that software defects were resolved in a timely manner, leading to refined final products• Improved software performance by optimizing code and implementing best practices, resulting in a 20% increase in software speed.• Debugged and resolved 100% of software issues reported by clients within the agreed-upon timeframe• Developed and executed over 20 test plans to ensure the quality of integrated systems• Identified and resolved integration issues within 24 hours to minimize downtime• Maintained a documentation accuracy rate of 98% for integration processes and procedures• Generated and updated new hire instructional guides for new employees to save on in processing time, resulting in a faster onboarding time• Member of an Agile scrum team that was responsible for reducing development friction and roadblocks, resulting in a 35% increase in team productivity• Performed code reviews and provided feedback to team members, resulting in the improvement of quality in the code Show less

• Developed and maintained SharePoint team sites, document libraries and other SharePoint components, resulting in a 35% increase in team productivity• Performed hands-on technical tasks to manage day-to-day operations of SharePoint and Teams, leading to a reduction in operational errors• Responded to customer inquiries and complaints, ensuring that all issues were resolved in a timely and satisfactory manner, resulting in customer satisfaction• Conducted research and compiled data… Show more • Developed and maintained SharePoint team sites, document libraries and other SharePoint components, resulting in a 35% increase in team productivity• Performed hands-on technical tasks to manage day-to-day operations of SharePoint and Teams, leading to a reduction in operational errors• Responded to customer inquiries and complaints, ensuring that all issues were resolved in a timely and satisfactory manner, resulting in customer satisfaction• Conducted research and compiled data to support executive decision-making, leading to allowing managers to make timely and informed decisions• Protected over 500 confidential personnel, mail, communications, and sponsorship records• Monitored the Workflow Management System and Content Management System and 20 SharePoint sites • Orchestrated new hire onboarding time for more than 120 personnel to make in-processing for new members 75% more efficient• Supervised the Content Management System and examined over 400 evaluations, decorations, and awards• Wrote weekly status reports to keep track of all customer problems and solutions, resulting in in a 75% increase in customer satisfaction Show less

• Resolved issues, dependencies, and risks as the Main SharePoint Site Administrator for my team and clients • Led a team of 4 SharePoint administrators that resolved over 100 issues, dependencies, and risks with my team and clients• Enhanced the functionality of the SharePoint Platform resulting in improved user experience• Trained over 500 personnel on SharePoint web functions, figures, and design, resulting in a 50% increase in productivity• Reorganized 1,000+ SharePoint… Show more • Resolved issues, dependencies, and risks as the Main SharePoint Site Administrator for my team and clients • Led a team of 4 SharePoint administrators that resolved over 100 issues, dependencies, and risks with my team and clients• Enhanced the functionality of the SharePoint Platform resulting in improved user experience• Trained over 500 personnel on SharePoint web functions, figures, and design, resulting in a 50% increase in productivity• Reorganized 1,000+ SharePoint permissions for users to obtain the correct level of access, resulting the network to be properly secured • Removed over 800+ SharePoint users from former employees securing a $56 million network • Maintained 11 different database systems for 500+ personnel records• Devised a personally identifiable information awareness program that safeguarded sensitive documents• Designed and developed 30 SharePoint master pages and created 20 new SharePoint web content• Decreased content retrieval time and improved collaboration among multiple departments• Assisted in the development of 10 SharePoint workflows and devised site collections reorganization for 10 site collections, resulting in a 30% increase in productivity• Implemented a SharePoint migration plan, ensuring smooth transition from the older version to SharePoint 2010 Show less

• Coordinated with 18 departments to process 400+ new employees, which was a 30% increase in the number of new hires compared to the previous year• Collaborated with a team of 5 to develop a new database system to track reports and personnel records, which resulted in a reduction in the time taken to generate reports• Generated, updated and distributed technical applications instructional guides for new employees, which led to a quicker process to train new employees• Liaised with… Show more • Coordinated with 18 departments to process 400+ new employees, which was a 30% increase in the number of new hires compared to the previous year• Collaborated with a team of 5 to develop a new database system to track reports and personnel records, which resulted in a reduction in the time taken to generate reports• Generated, updated and distributed technical applications instructional guides for new employees, which led to a quicker process to train new employees• Liaised with Financial Managers and Personnel Managers to authorize personnel leave, which resulted in a 50% reduction in the time taken to process leave requests• Established and maintained over 25 SharePoint site security, cross-site groups, and web-parts, which led to a reduction in the number of security breaches• Administered all records management program components, including maintaining an inventory of all archived records and updating the same on a regular basis• Performed all work in accordance with records management work practices and procedures, resulting in a 100% compliance rate with all record protection audits• Cleaned out obsolete records in coordination with appropriate work teams, resulting in a better organized storage space Show less