Jordan Watkins Email & Phone Number

Denver, Co, Us

Denver, Colorado, Us

• Lead and execute advanced cyber operations to meet and exceed strategic objectives for government clients, enhancing mission success rates by 30% through targeted initiatives.• Oversee all Computer Network Operations (CNO), managing a diverse team of multiple cybersecurity professionals to implement effective cyber strategies and responses.• Assist government clients in achieving their CNO goals, providing expert guidance on best practices and operational frameworks that have resulted in a 20% reduction in response times to cyber incidents.• Execute and authorize interceptions across multiple domains, including Public Switched Telephone Network (PSTN), Internet Protocol (IP), and space, utilizing advanced tools such as Cisco’s SecureX and Palo Alto Networks firewalls, Boeing Narus, as well as internal S32 and government proprietary systems, which enhance data integrity and security protocols.• Directly supervise the ShadowStrike Exploitation team, which is focusing on innovative techniques and methodologies for cyber exploitation and data analysis, increasing the efficiency of intelligence gathering operations by over 35% for several clients.• Collaborate with cross-functional teams to develop and implement advanced tools and technologies, such as custom-built intrusion detection systems and threat intelligence platforms.• Manage a multi-million departmental budget for technology investments and operations management, optimizing resource allocation to enhance operational capabilities and support continuous improvement initiatives.• Ensure compliance with legal and regulatory standards while maintaining the highest levels of operational security and confidentiality, achieving a 100% compliance rate during audits.

Denver, Colorado, Us

• Design, document, implement and administer lawful interception, bulk collection, security services and network infrastructure for advanced ground, near earth orbit, and deep space systems• Evaluate and collaborate on advanced threat models, including nation-state threats; assist in mapping and shrinking the attack surface • Lead and operate space segments of intelligence, surveillance, reconnaissance and interception operations • Responsible for configuring and managing authentication servers, DNS servers, uplink/downlink servers, and DHCP servers• Work as part of an integrated product team (IPT) to architect, implement, and satisfy Risk Management Framework and other requirements of satellite systems, communications links, and ground command & control (C2) systems • Perform Attack Surface Analysis and prepare Systems Security Plan documentation for complex space systems, including Risk Assessment Reports, Security Control Traceability Matrices, Security Assessment Procedures, and POA&Ms• For space segments, support design and implementation of space vehicle hardening, for embedded processors and flight software• Assists incident response team by performing research, analysis and forensics of issues related to space systems• Responsible for monitoring, troubleshooting, configuring, and securing air-gapped LAN/WAN infrastructure• Use strong TCP/IP networking skills to perform network troubleshooting to isolate and diagnose common network problems• Assists and mentors junior engineers and senior SOC analysts

Bellevue, Wa, Us

• Responded to incoming alerts via SIEMs and other systems regarding potential risks • Worked in a team-oriented environment that required coordination and excellent communication skills • Configured, managed, and upgraded FEW, IDS, IVS, IPS, NAC, Encryption and a wide variety of other security products/appliances • Queryed, analyzed, prevented and responded to false negatives or other gaps• Analyzed and responded to security threats from Firewall, Intrusion Detection Systems, Intrusion Prevention Systems, Antivirus, Network Access Control and other security threat data sources • Documented actions in cases to effectively communicate information internally• Administered and secured containerization software such as Kubernetes, Docker & OpenStack• Was responsible for conducting data analysis using tools such as Tableau, R, Datadog, Jupyter Notebook, PowerBI, Splunk, SecurityOnion

Bellevue, Wa, Us

Cupertino, California, Us

• Guided a team of 50+ technicians as a subject matter expert on technical and administrative procedures • Researched individual and team trends to identify behavioral and systematic opportunities for improvement and growth in all domains• Partnered with senior management to analyze results and establish improvement plans around customer journey and repair quality, and implemented behavior-based training and coaching • Restructured on-boarding curriculum to better support technicians by incorporating peer mentors and real-world scenarios• Profitably refocused iPhone repair strategy which directly lead to a 13% increase in SUR to 96% weekly average for 17 consecutive weeks, achieving 1st in our group & top 5 in the company• Executed customer focus strategies which led to NPS ovation award• Designed and implemented updated processes to improve efficiency and simplify technician workflows such as customer validation and other administrative tasks• Guided technicians through established best practices and provided feedback when necessary• Partnered with store Leadership team to provide clarity around and resolve customer service issues

Cupertino, California, Us

• Repaired hardware components of all current and past Macintosh Computers, iPhones, iPads, iPods and other Apple products• Protected and promoted brand loyalty by engaging customers with technical information and general product education• Contacted customers on a daily basis with updates on their devices in repair• Managed service repair inventory and researched variances• Investigated and uncovered issues with iOS hardware and software through systematic troubleshooting• Diagnosed technical issues and documented both customer interactions and solutions offered, as well as recommendations and next steps if needed• Distilled difficult technical problems into easy-to-understand terms through the use of analogy• Successfully kept various KPls high (>95%) such as; single unit repair, NPS, TMS, and SQPH• Maintained knowledge of all new Apple products and services, promotions, merchandise features, inventory, policies, and procedures

Philadelphia, Pa, Us

• Conducted routine system maintenance tasks, such as applying updates, and firmware upgrades• Implemented and managed asset management solutions• Documented system configurations, processes, and procedures to facilitate knowledge sharing • Administered Active Directory, including user account management, group policy creation, and security permissions• Recipient of two awards, among other recognition, for job performance and customer satisfaction• Managed Linux Redhat, Solaris and BSDİ systems running Apache, Sendmail, etc• Managed Mail Servers, Web Mail, DNS, Web Servers, and more

Bachelor Of Science - Bs, Computer Networking & Cybersecurity Engineering

Associate Of Applied Science, Computer Information Systems

Education record