Jory Clements Email & Phone Number

Toronto, Ontario, Canada

Waterloo, Ontario, Canada

• Directed the SOC2 certification initiative, using Python, React, and AWS to create tooling and services for reinforcing compliance with established security/privacy protocols
• Streamlined Slack channel logging service by transitioning to a database, achieving a 32% improvement in channel data retrieval efficiency and enhanced UI responsiveness

• Pioneered the development of a license utilization project to track and analyze BetterUp service usage within 150+ organizations; created a responsive EmberJS frontend and Ruby-on-Rails backend API
• Effectively communicated engineering project specifications and deployment plan to 50+ non-engineers across diverse teams
• Identified gaps in the developer dataset coverage; implemented various test user flows leading to a surge in development efficiency

Waterloo, Ontario, Canada

• Architected and implemented a data export portal using Angular, NodeJS, and PostgreSQL to easily extract data needed for analysis, AI model retraining, and internal research
• Utilized Python and OpenCV to create a computer vision system capable of automatically detecting and extracting serial/model numbers, processing the data, and storing them in a database
• Integrated OpenCV and proprietary AI models for real-time visualization of defect detection to aide operators

Waterloo, Ontario, Canada

• Created and enhanced new and existing utility functions using JavaScript for the OpenText Media API leading to 25% faster Postman runtimes
• Developed 700+ REST API test Functions with JavaScript, Postman and Newman
• Debugged and resolved REST API features, significantly increasing API test success rate from 67% to 98%

Waterloo, Ontario, Canada

• Implemented greater than 100 bug fixes using C++ and JavaScript
• Revamped Monogram installer using QML
• Updated Monogram Support website utilizing HTML, CSS and Zendesk integration
• Developed over 250 test cases for Unreal Engine plugin with Monogram software
• Introduced notification head-up-display with Monogram software
• Tested multiple Adobe integrations - self initiated based off adobe communications

Waterloo, Ontario, Canada

• Technical support and troubleshooting of hardware, software and application issues
• Resolved medium complexity incident and request tickets from the Help Desk
• Strategized and deployed 500+ employee IT rollout office from working onsite to working remotely due to COVID-19
• Installing, upgrading, maintaining and decommissioning hardware and software
• Deployed client hardware (i.e. laptops, VOIP phones, iPhones)
• Service and support of printers and multi-function devices

Palmer Rapids, Ontario, Canada

• Tech for large summer camp of over 550 campers
• Responsible for set-up and daily maintenance of camp computers, servers, printers and phone lines
• Responsible for technical set-up and execution for all camp-wide events throughout the summer
• Managed relocating data from local server to cloud storage for camps’ city office

Richmond Hill, Ontario, Canada

• Sales role through various channels such as online, phone, in-store
• Provided customer service both in-store and via phone
• Responsible for online orders (initial intake, warehouse picking and timely preparation for customer pick up)
• Ongoing product knowledge training to support sales in all departments
• Cashier responsibilities
• Member of ‘E-Voice’, internal employee engagement committee

Palmer Rapids, Ontario, Canada

• Videographer responsible for:- Drone and daily filming.- Creation of ‘end of session’ video show for each camp session
• Tech support role providing support for the camp technology daily needs including:- Office (computers and printers)- Special Event (tech audio/visual and lighting)
• Additional responsibilities included supporting staff counselors with campers during day to day activities, meals and bedtime routines

Bachelor Of Applied Science - Basc, Computer Engineering

• Dean's Honour List • Academic Class Representative

Ossd, Ontario Scholar