Jorymel Jaquinet, Ms Email and Phone Number
Jorymel Jaquinet, Ms personal email
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Hi, I am Jorymel Jaquinet, a results-driven, detail-oriented, bilingual (English/Spanish) Senior Business Analyst with years of experience helping businesses turn their complex challenges into simple, actionable solutions.With a knack for understanding the big picture while diving into the nitty-gritty details, I’ve successfully navigated projects in insurance, manufacturing, healthcare and financial services.I’m skilled at gathering requirements, analyzing data, and bridging the gap between technical teams and business stakeholders — all while keeping things on track and occasionally cracking a joke to ease the tension during a tough meeting.I thrive in fast-paced environments, whether I’m leading an Agile sprint or facilitating a cross-departmental workshop. My superpower? Translating business needs into clear, actionable plans — even when those needs aren’t exactly clear (yet). With a proven ability to improve processes, increase efficiency, and deliver results, I bring a combination of expertise, humor, and a no-nonsense approach to getting things done. Looking for the next opportunity where I can apply my analytical skills, creative problem-solving, and deliver impactful solutions that align with organizational goals and enhance business performance.CORE COMPETENCIES:✔ Agile/Scrum & Waterfall-style (SDLC)✔ Client Focus & Solutions✔ Cross-functional Team Leadership✔ Critical Thinking✔ Customer Service & Support✔ Data Analysis & Reporting✔ Defect Triage & Issue Resolution✔ Design & Development ✔ Digital Transformation Strategy✔ Gap Analysis✔ Hands-on System Configuration ✔ Implementation and Post-Implementation Support✔ Process Improvement & Efficiency✔ Product Backlog Management✔ Project Management✔ Requirements Elicitation & Analysis✔ Root Cause Analysis & Problem Solving✔ Stakeholder Management & Communication✔ System Integration & Implementation✔ Testing & Quality Assurance✔ Training✔ User Experience (UX) Design CollaborationI am available to full-time opportunities in New Jersey or New York City Metropolitan Area, on-site, hybrid or anywhere that allows 100% remote work #opentoworkFeel free to contact me at jjaquinet27@gmail.com
Merkle
View- Website:
- merkleinc.com
- Employees:
- 6243
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Merkle
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Senior Business AnalystHolman Jun 2024 - Oct 2024Mount Laurel, Nj, Us•Led business requirement gathering efforts for the Salesforce implementation for Sales, Marketing, and Manufacturing & Distribution, ensuring comprehensive documentation and stakeholder alignment.• Managed process flows, epics, user stories resulting in enhanced tracking of project milestones and improved transparency for all team members. -
Senior Business AnalystCrestron Electronics Mar 2022 - Apr 2024Rockleigh, Nj, Us•Delivered comprehensive business analysis, and partnered with cross-functional teams to define and document requirements for the development of a customer facing portal and redesign of Creston’s website, increasing operational efficiency by 30%.•Authored and maintained epics, user stories, test cases and bugs facilitating clear development and tracking guidelines.• Facilitated sprint retrospectives, sprint planning, and portal demos to ensure continuous feedback and portal improvements.•Created test plans to tests new features and changes, in addition to coordinating user acceptance testing, resulting in a 10% decrease in post-deployment issues. -
Project CoordinatorCredit Acceptance 2021 - 2022Southfield, Mi, Us•Integral team member in the adoption of a Common Planning methodology to enhance project agility and team flexibility.•Guided product owners in backlog grooming sessions, ensuring alignment with business objectives across sprints and releases. •Participated in team meetings, providing updates on project progress and helped resolve any blockers that could delay the adoption of the methodology. -
Project ManagerHospital & Healthcare 2020 - 2021•Led team members in the development and implementation of a digital transformation initiative for a clinical project, starting at patient consent and continuing with the collection, processing and storage of collected samples. •Designed and conducted system testing and quality assurance plans, including systems test integration strategy, data conversion and User Acceptance Testing (UAT) across four custom integrated web applications. •Managed a team of four associates in the deployment of web applications to various institutions, including a customized training program, go-live and post go-live support activities. •Identified and documented reporting requirements for operations. Created and distributed Standard Operating Procedures (SOPs) to power users.
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Customer Centricity LeadMetlife 2013 - 2019New York, Ny, Us•Partnered with product, technical and customer service teams to drive MetLife's customer centricity strategy for Group and Retail line of businesses. •Established customer focused metrics, developed closed-loop voice of the customer programs for all products, building customer empathy among employees, and reducing efforts required. •Conducted design reviews and developed recommendations on improving customers' self-service features online (web, mobile app), reducing average cost from $7 via call center to 5₵ per online transaction. •Partnered with business stakeholders, delivery teams, and UX designers, to identify gaps, redesign processes and technology capabilities to deliver customer-centric experiences, increasing online registrations & site usage, reducing support calls.•Managed top issues/projects list and hosted weekly review meeting with Leadership. -
Operations ManagerMetlife 2007 - 2012New York, Ny, Us•Managed processes and end-to-end solutions designed to receive, investigate, and resolve multi-channel Group and Retail customers issues (web, email, social media, call centers, internal partners). •Partnered with technical teams and customer service groups to understand, troubleshoot, and prioritize deliverables based on business impact, focusing on reduction and elimination of reported issues, in addition to driving a positive digital experience.•Improved issue tracking and resolution by 15%, when creating and implementing a widely used single-point-of-entry process for reporting and escalating incidents, facilitating, and reducing time to report issues.•Created complaint management best practices playbook which decreased complaint handling time by 20%.•Successfully supported the modernization and redesign of customer servicing web sites, including defining scope, objectives, and documenting user stories. •Led quarterly meetings with Senior Management to review open issues’ status including ongoing resolution activities, recommendations for further risk mitigation and progress of enhancements.
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Project ManagerBearingpoint Aug 1998 - Aug 2007Amsterdam, NlPartnered with cross-functional teams to drive enterprise-wide projects to completion in Biotech, Pharmaceutical, Telecommunications and Manufacturing industries. Performed data analysis, business process improvement, testing, training and project management. Led critical system implementations and optimized processes, improving efficiencies and bottom-line results.
Jorymel Jaquinet, Ms Education Details
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Stevens Institute Of TechnologyTechnology Management -
Universidad Nacional Experimental Politécnica De La Fuerza ArmadaElectrical Engineering
Frequently Asked Questions about Jorymel Jaquinet, Ms
What company does Jorymel Jaquinet, Ms work for?
Jorymel Jaquinet, Ms works for Merkle
What is Jorymel Jaquinet, Ms's role at the current company?
Jorymel Jaquinet, Ms's current role is Business Analysis | Digital Transformation | Customer Relationship Management | Data Analysis | KPI Development | Project Management| Root Cause Analysis | Systems Integration | Workflow Optimization.
What is Jorymel Jaquinet, Ms's email address?
Jorymel Jaquinet, Ms's email address is jj****@****ail.com
What schools did Jorymel Jaquinet, Ms attend?
Jorymel Jaquinet, Ms attended Stevens Institute Of Technology, Universidad Nacional Experimental Politécnica De La Fuerza Armada.
Who are Jorymel Jaquinet, Ms's colleagues?
Jorymel Jaquinet, Ms's colleagues are Taniya Joseph, Holly Gislason, Joel Ladaban, Nicholas Gaither, Yajing Shao, Divya V, D Joey Scanapico X14 Scanapico.
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