Working for a Global software company

Working for a Global software company

- Account Management of SAAS/PAAS/IAAS compliance projects for a Global software company through purposeful & focused interaction with many territory and segment diverse customers- Customer relationship management through managing the customer relationship to success through complex negotiation discussions with clients to motivate project timelines and up-selling Cloud SaaS/PaaS to facilitate customer environments so that the voice of the customer and their business goals are always incorporated into impacting solutions provision to add increasing value to their business environment.- Project Management of vigorous timelines to ensure program completion ahead of set deadlines.- Vendor management of allocating budget, monitoring budget spend, handling change requests,forecasting pipeline/volume and time of program completion.- Continuously driving process improvement initatives within the wider team to facilitate a positive impact on the final customer.- Compose & articulate weekly action plans/results and CRM system pipeline status to internal and external stakeholders/ management and use appropriate escalation techniques to drive and stay on top of goals and objectives to ensure sufficient revenue wins / sales are achieved above set quota level.

Cost Driver Analytics (CDA)- CDA Transform Team member, working across multidisciplinary teams and employing vigorous timelines to gather ambiguous sources of data to build a data analytics cube (Power BI) that depicts MS cost to serve its partners to the lowest level of detail (across the ‘agreement-to invoice’ process).- Purposeful & focused interaction with geographically diverse business stakeholders up to GM level to launch and communicate the CDA overarching message and the capabilities of the CDA Tool so that the development of improved business practices and efficacies could be identified for the relevant business. - Promoted consistency of approach, assessment and management of Cost Driver Analytics documentation from internal & external sources across operations through the creation of a RACI & monthly ROB including a central SharePoint, OneNote & task list which instructed designated individuals on how to carry specific assigned tasks. This included project plans, timelines & status reports. - CDA Perform team member which used the Commercial Cost Driver Analytics tool to classify behavioural opportunities & drive project based solutions to improve operational performance across Transaction services, Customer Partner & Field and Launch & Capabilities which will continue across FY17 and into FY18Training Contributions- Worked with the FP&A team and championed the use of effective presentation skills and techniques to increase the power of telling a story with presence and impact.

Product Quality Specification- Initiated innovative solution to set up a central database for Transmissible Spongiform Encephalopathies (TSE) Documentation required to support production and distribution of products.- Promoted consistency of approach, assessment and management of TSE risks across technical operations through the creation of Standard Operating Procedures (SOP’s) which instructed designated individuals on how to carry out specific tasks.Management of Quality Agreements- Established quality agreement documents in compliance with regulatory requirements- Worked closely with a variety of departments including the procurement team, logistics team and the quality control director as well as the external supplier to ensure quality agreements described clearly who was responsible for purchasing materials, manufacturing, packaging, QC testing, stability testing and who had the responsibility for sampling and analysisManufacturing Protocols- Performed visual quality inspections of materials arriving on site and when necessary generated vendor non-conformance reports.- Worked with members of the warehousing and manufacturing facility to perform inspections of each area and give approval or rejection for the go ahead of the next step of a chemical process in the manufacturing of certain pharmaceutical products to ensure consumer safety. Key member of team responsible for lowering the levels of rejections by devising creative solutions for process protocol developments.

- Creating awareness about Microsoft and opportunities for graduates.- Promoting and generating interest in Microsoft products.- Presentations to students and faculty on Microsoft Office products.- Demoing Microsoft products to potentialCustomers

Retail Direct Rollout- Setup of new Retailers being supported directly by Microsoft supply chain across 10 Countries / 32 Retail accounts-Created the Standard Operating Procedure (SOP) which instructed vendors (warehouse & carriers) on how to deliver Xbox & PC shipments into the various Retailer outlets and Distribution Centres across Europe-Monitored first ‘test’ shipment of Xbox shipments from Germany into new Retailers to ensure that shipment lead-times and pre-alerts were completed accuratelyISO Audit Preparation-Worked with individual Business Owners (15 in total) to review & segregate documents into ‘requiring update’ or ‘no change required’-Created project plan to ensure that all documents were updated within agreed timeline to meet ISO audit date-Assisted ISO auditor during audit. Audit was completed successfully with no non-conformance'sSarbanes Oxley Review-Ensured controls to meet the guidelines of the Sarbanes Oxley requirement were in place & active-Liaised with external auditors during review to ensure that controls were meeting the required standards