Jose Sanchez Mendez Email & Phone Number

Cartago, Costa Rica

Joined as tech team member to support the largest IT tool in use for the company to collect agronomic data.In charge to provide:-Support.-Training Delivery.-Documentation.-Ticket Resolution.-Salesforce reporting.-Data Analyst.-Technical support.-Remote assistance.-Reporting.-Team coordination and Support.Coordination with all the countries across the world using the tool with also the internal teams.

Costa Rica

Assigned to work for VMWare under the former MDM department, known as EDA (Enterprise Data Analytic) dedicated to work as Business Analyst:Coordination for new solutions inside the team, bot development and testing to increase the speed of the internal process within the team.SAP tool use, pulling reports, managing tables, editing table data, uploading freshand updated data.Address request, information and other support with a sense of urgency and professional care… Show more Assigned to work for VMWare under the former MDM department, known as EDA (Enterprise Data Analytic) dedicated to work as Business Analyst:Coordination for new solutions inside the team, bot development and testing to increase the speed of the internal process within the team.SAP tool use, pulling reports, managing tables, editing table data, uploading freshand updated data.Address request, information and other support with a sense of urgency and professional care for internal and external stakeholders.Analyze, diagnose and solve customer issues of reports provided.Excel management (pivot tables, data analysis, data cleansing).Responsible to interact with internal and external clients for data reports, call to manage and evacuate any questions and also to train and educate final users of data about the requirements used and needed in the business. Point of contact for AMER escalations and inquires.Build of Marketing reports for marketing, sales, education and Newsletters campaigns. Show less

Heredia, Costa Rica

Responsible for providing application support to McKinsey consultants and external clients. As such, responsible for technical and functional troubleshooting of McKinsey Solutions applications through several applications such as LDAP,Active Directory, Amazon Web Services, and MS Azure.Assist in Access Provisioning, User Management, and Jira/Salesforce Ticket Management for McKinsey solutions, including Report management using Alteryand Tableau. Network configuration for… Show more Responsible for providing application support to McKinsey consultants and external clients. As such, responsible for technical and functional troubleshooting of McKinsey Solutions applications through several applications such as LDAP,Active Directory, Amazon Web Services, and MS Azure.Assist in Access Provisioning, User Management, and Jira/Salesforce Ticket Management for McKinsey solutions, including Report management using Alteryand Tableau. Network configuration for Web application Allow Listing (Rackspace), and JSON script configuration/Access management using Microsoft Visual Studio and Git.Web Application Testing for McKinsey Solutions including data connectivity, functionality, and bug revision.Training Delivery and Technical Writing for several McKinsey Solutions acrossdifferent global regionsPoint of Contact for Escalations, including Disaster Recovery Assessments,Root Cause Analysis, Problem Management (Proactive) andIncident Management (Reactive).Data upload, how to, on-boarding of new solutions, documentation, training of new hires, coaching, Internal L2 member and point of contact for escalations. Show less

Heredia, Costa Rica

Support specialist assigned to be working in INTEL under the Office Service desk department(windows, sharepoint/onedrive, office), providing solutions for all computer related issues to all company members, documentation, security validation, Duty monitor for members availability, reviewing SLA metrics, responsible for customer satisfaction, execution of SAP jobs for servers, jobs monitoring and training for new hires.Remote management of customer computers for performance issues, apps not… Show more Support specialist assigned to be working in INTEL under the Office Service desk department(windows, sharepoint/onedrive, office), providing solutions for all computer related issues to all company members, documentation, security validation, Duty monitor for members availability, reviewing SLA metrics, responsible for customer satisfaction, execution of SAP jobs for servers, jobs monitoring and training for new hires.Remote management of customer computers for performance issues, apps not running, general troubleshooting for windows, office, 3rd party apps among others.Windows desktops and in some Windows servers scenarios.Monitored jobs while production batch failures to support personnel in timely manner, report outages, provided failure resolutions based on document knowledge articles and participated in crisis and postmortem meetings.Trainer for new hires of the Ops Analysts position. Show less

Intel

Duty monitor in charge to check agents and queue status, SLAs reports, Passdown reports, MOD (Monitor on Duty) weekends in charge, NCSD networking support and Escalation support technician.7 Months as Team Lead.

• Review SLA´s, OLA´s and MTTR metrics• Responsible of Escalations • Responsible of Customer Satisfaction • Problem Management • To implement motivational ideas for associates• Weekly meetings review with associates and customers.• Daily OPS meetings with customer• Responsible for team buildings

Intel

Solutions for the most common and general issues of users.Recognize problems, establish solution and make sure implementation. Solutions and recommendations for Smartphones, email enterprise (Iphone, Android devices).Security validation of personal information (Password reset, enable users under servers configuration to have access to some applications, VPN connectivity, remote access)Troubleshoot software and hardware for the PC users.Provide specific support to office… Show more Solutions for the most common and general issues of users.Recognize problems, establish solution and make sure implementation. Solutions and recommendations for Smartphones, email enterprise (Iphone, Android devices).Security validation of personal information (Password reset, enable users under servers configuration to have access to some applications, VPN connectivity, remote access)Troubleshoot software and hardware for the PC users.Provide specific support to office Outlook tool such as profile recreation, OST files backups, restorations and recreations.Ensure performance of the office applications (Word, Excel, PowerPoint) by checking the root folders of the applications under the user settings and profile.Synchronize the information of office documents with SharePoint sites (2007 and 2010).Support of SharePoint Tool for specific users or teams, either MOSS sites or 2010 versions as well migrations of information and versions from older to newer.Internet Explorer support from version 8 to version 10, with some exceptions of IE6. Restore default settings, ensure performance, deleting cookies and prevent corruptions from viruses.McAfee antivirus and spyware support, as default INTEL application for security, support for updates, DAT files and correct configuration has to be provided.Windows XP, windows 7 and Windows 8 as supported Windows versions for end users, updates, correct configurations, security and performance support.Encryption tools for the SSD computers, according to the version the user has on the computer.Internal Printers configuration support. Network printers, problems with no out coming documents, report problems with the devices and check the correct configuration of the device on the user computer.Check VPN connections.Validate Users information to reset passwords, VPN, Windows or Smartphones.Backup tools and restore, help users to save and retrieve data from servers. Show less

Ultra Lag, Lagunilla De Heredia.

• Programming in mainframe• Enhancements of data base for direct mail.• Provide the most comprehensive and efficient processing in list orders• Coding segmentations• Working on backend processing