Josca Eyley Email & Phone Number

Wellington, Wellington Region, New Zealand

As the Product Owner of Hapai (Salesforce CRM) I am responsible for contributing to BCITO’s digital aspirations to increase customer value through creating digital learning propositions that build on a strong industry brand and a highly-regarded 1-2-1 customer service model. This includes:• Defining the product vision and managing the product backlog • Identifying and describing product backlog items that help create a shared understanding of the problem and solution with the product development team• Making decisions about the priority of product backlog items to deliver maximum outcome with minimum output• Determining if a product backlog item was satisfactorily delivered• Ensuring transparency of the product development team’s upcoming work• Communicating product delivery to stakeholders.

Wellington, Wellington Region, New Zealand

Part of a cross functional team looking to analyse the current and future state end to end learner journey experience of the nine organisations that make up Work Based Learning New Zealand. The main target of this project was to consolidate and transform this enterprise experience to one that aligned with the minister’s expectations, the charter, Te Pae Tawhiti, Te Tiriti principles and operating model of Te Pūkenga.

Wellington, Wellington Region, New Zealand

As the Agile Business Analyst I was responsible for bridging the gap between IT and the business using analytic processes, which determined requirements and delivered data-driven recommendations which I communicated to the Product Manager, Product Owners, Executives, and stakeholders. I engaged with the business leaders and users to understand how data-driven changes to process, product, services software, and hardware can improve efficiencies and add value. I was able to articulate those ideas and balance them against what’s technologically feasible and financially and functionally reasonable.

Wellington, Wellington Region, New Zealand

As the Process Analyst, I was responsible for analysing, developing, modelling and communicating our customer processes. My opinion, expertise and recommendations were key to planning and implementing work that made BCITO’s goals a reality. I modelled processes for current and future states that tightly aligned with our customer journeys. To accomplish this I had to understand what our customers were doing, what helped them hit their goals and recommend how we could help them achieve them, faster and easier.

Wellington, Wellington Region, New Zealand

Contributed to the effective running of the Business Support Team by delivering an excellent customer experience by providing timely, professional and efficient administrative services and support to both internal and external customers.

Design Thinking Fundamentals And Effective Storytelling

Education record

Bachelor Of Commerce - Bcom, Commercial Law And Management