Jose Abraham Email & Phone Number

Thiruvananthapuram, Kl, In

Chennai, Tamil Nadu, India

• Responsible for the digital journey of network products – both international & domestic including private lines services, hybrid cloud connectivity solutions, On-demand services such as bandwidth on-demand, connectivity on-demand etc. in the customer self-service portal• Manages a team of product owners and collaborates with the SAFe agile team for the time bound deliverables• Formulating Product Strategy & Roadmap for digitalizing the customer journey from lead to cash in the new customer self-service portal. The point of contact for Business, IT, and other Stakeholders, to conceptualize and co-design the solutions for the assigned network products• Follows SAFe agile framework and works along with the release train engineer, dev leads, cross functional team and leadership in prioritizing the projects in the PI planning.• Enabling the introduction of new products to markets by analysing the product requirements from stakeholders, prioritizing user stories, establishing time-integrated plans in Agile Methodology• Conducting Digital Garages for defining requirements/ new products along with cross-functional teams including engineering, billing, service assurance, Sales & Marketing, Operations, Customer Success Group as well as Senior Leaders• Defining roadmap for digitalizing entire service delivery operations – defining the process flow for new products along with the cross functional team & streamlining operations by analysing the gaps in the processes for existing products

Chennai, Tamil Nadu, India

Digital product development and product management as part of enterprise wide digital transformation focused on network products and service delivery operations.- Defining project roadmaps in the forms of Epics, Features, and stories at SAFe Product Increment & iteration planning events- Envisaging the E2E lead to cash journey of network products from feasibility, pricing, customer signing and service delivery till customer acceptance.- Migration from legacy systems, impact analysis and sunsetting of legacy systems, integration of new platform and process with existing billing and ERP systems.

Chennai Area, India

- Conceptualization & Implementation of Digital initiatives for the workforce and safety domain in the industrial sector- Identifying the business cases along with the senior management and stakeholders for digitalization; conceptualizing the solution, defining the project roadmap and planning the deliveries in a phased manner- Founding product manager of an award winning cloud based centralized system for capturing & processing the end-to-end workforce activities at project sites (WISA - L&T ECC) o Actively used in 450+ construction projects belonging to eight different independent companies spanning across India with 6,000+ users and having Lakhs of workers on-boarded. Currently being used by different companies under L&T and extended to external customers. o Application developed in phases starting 2018, enabled with features such as digital enrolment with digital pass, face recognition, attendance using face recognition/QR code, training module, wage processing module, document inventory project site level/IC level, portal and integrated Power BI dashboards demographic details and multiple trend analysis including workmen migrations, retention, skill change etc. o Reduced workforce induction time by 60 - 70%, enabling quick deployment of workforce o WISA bagged Amazon 'AI Enterprise Award 2021 - Manufacturing segment' for innovative use of AWS AI/ML solution- Exploring new technologies and solution for meeting the growing business requirements; coordinating with the technology partners in choosing the solution tailoring to the business needs- Coordinating with the business development team in periodical benchmarking of the solutions and in providing technical assistance and inputs to the pre-sales team.- Responsible for end-to-end project management from requirement gathering till the solution implementation- Managing the resources from different partners, coordinating for scrum planning and ensuring the deliverables.

Cochin Area, India

Role: Strategic Management Intern• Analysis of the organization’s competitiveness and strategic recommendations to achieve higher growth• Identifying potential clients and prioritization/ranking based on SFO’ capabilities• Competitor Analysis for Healthcare Business Unit• Strategic recommendations for Healthcare IT business based on Macro, industrial and organizational level analysis• Organizational Analysis and recommendations on internal and external branding strategy

Trivandrum

Roles & Responsibilities: Co-ordinated execution of offshore activities for the migration of POS systems for a US based book retailer, having an impact over more than 1500 campuses and over 5 million students Validated integration of multiple supporting systems of different technologies and platforms Worked in JD Edwards ERP testing for an American worldwide luxury jewelry and specialty retailer Validated the integration of key applications such as Retail Merchandising System(RMS), Management and Information Processing Services (MIPS) and Product Management system(TPM) with JDE ERP tool Singlehandedly validated few key JDE enhancements on Inventory Management & address book module Configuration of Siebel Retail Services CRM application, which is implemented in 28 different countries Performed compatibility testing for transition from Oracle Siebel HI to Oracle Siebel Open UIInitiatives & Achievements: Received Infosys Crown Bravo Award of Excellence for the superior performance Instrumented in helping to setup and configure the machines and components for POS offshore lab  Mentored 4 junior test engineers in test case preparation, execution and defect management Awarded Technical Level 100 competency in Testing Foundation Certification in 2015 with 70% scoreSectors worked: - Retail - Ecommerce - Consumer Packaged Goods - Speciality Retailer

Pune Area, India

Configuration in Oracle Siebel using Siebel Tool. •Worked on RCRM development track.•Prepared RCRM documents and given KT for freshers•Worked on some of the new client demands •Worked in Oracle Siebel Open UI CRM which will work on any modern browser and will be easy to deploy•Contributed a role in the expansion of the Metro ODC.

Master Of Business Administration (Mba), Business Administration And Management, General

Activities and Societies: Executive Member - ECell - IIM Nagpur

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Technology (B.Tech.), Electrical And Electronics Engineering, 81.25%

Activities and Societies: Head - Electrical Association, Mar Athanasius College Of Engineering

Education record