Jose Aceves Email and Phone Number

● Provide advanced diagnostics and 3rd line technical support for EVBox charging equipment, utilizing detailed analysis of hardware and firmware.● Facilitate collaboration between local North American service teams and global engineering teams to drive quick resolution of complex technical issues and enhance customer satisfaction.● Develop and improve diagnostic procedures, documentation, and tools, leveraging field experience to support technical teams and external partners.● Contribute to the enhancement of product documentation and provide training to support teams, ensuring effective knowledge transfer and robust support processes.

• Delivered technical product training to customers, installers, and service partners to ensure high-quality customer onboarding, safe and warrantable installations, and proper service work on Tritium equipment• Worked in conjunction with the Global Training Team to develop and improve the technical product training material (internal and external trainings)• Worked closely with the CX Engineering Support team to review investigation escalations and continued upskilling CX Engineers in product knowledge and diagnostic techniques

• Supported customers globally through phone and online systems (Salesforce/MyTritium) to provide engineering support, information, and guidance in a timely manner.• Supported test sessions to verify customer OCPP server compatibility, charger-vehicle interoperability, and customer back-end software integration.• Performed in-house or on-site repairs and commissioning projects while adhering to Tritium's safety standards and policies.

CECS 225 - Digital Logic and Assembly ProgrammingCECS 341 - Computer Architecture and Organization

CECS 201 - Computer Logic DesignCECS 301 - Computer Logic Design IICECS 361 - Digital Design Techniques and Verification

• Effectively sold Charter products and services to new and existing prospects.• Met established activity targets and key performance indicators, including outbound calls per day, follow up calls, quotes sent, sales, and connects, etc.• Handled all prospects with courtesy and professionalism; Established and maintained a high level of prospect satisfaction in all interactions.• Acted as a product consultant when promoting, recommending and selling the value of Spectrum Business products and services.• Informed prospects of our product pricing model and Spectrum Business’ competitive advantage compared to other service providers.• Effectively balanced new lead generation versus follow up efforts. Created a strong follow up plan that allowed for greater efficiency and increased sales conversion rates.• Ensured database information was accurate and complete.

• Developed and attained customer experience and sales objectives for the store.• Sold all products and services offered by the company and met all sales objectives.• Handled all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders.• Maintained strong knowledge of all products, accessories, pricing plans, promotions and service features.• Assisted residential customers with setting up new devices and applications during the home visit.• Worked assigned daily appointments within a specific area/territory.• Tracked and reported activities through established processes and procedures.

• Provided fast, friendly service by actively seeking out customers to assess their needs and provide assistance • Emphasized department and product knowledge, provided information on product features and related items to sell an entire project• Maintained the in-stock condition of assigned areas, and ensured that it was clean, shoppable, and safe• Provided a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager On Duty, and working safely as not to endanger myself, co-workers, vendors, or customers

• Served customers according to the Ten Customer Service Standards, the Five Priority Guidelines, the Remedy Process, and the telephone and front counter procedures• Prepared high quality products consistently by following Little Caesars recipes, specifications and procedures as described in the C.A.R.D.S. materials and as shown on the station job helpers• Displayed the proper image as outlined in the Little Caesars Orientation and Training Handbook and/or as directed by the management staff.• Cleaned and organized work stations and other assigned areas to help maintain the standards for restaurant image• Practiced safety and security procedures as defined in the Little Caesars Colleague Orientation and Training Handbook and by government agencies