Jose Alicea Email and Phone Number

Assist medical providers and patients in Philadelphia.improving projects with a focus on strategic goals.Initiated the development of new patient and provider forms that elevated customer services.Liaison between departmentsSupport in the training of new hires. create and maintain Customer Relations management workflows.

Initiated multiple projects that led to modernizing patient and provider forms and workflows.assisting in the update of medical records for Philadelphia patients.daily email interaction with users and patients regarding medical records and user assistance. training and mentoring new hires from various departments.

Conducted interviews and contact tracing for COVID-19 Effectively communicated health information to the public concerning isolation and quarantine Provided direct support to the public to schedule vaccine appointments

Contacted potential positive covid cases and contacts Provide necessary and key information to help case investigators interview positive covid patients.