Leadership Experience • Developed Psychiatric Unit’s COVID-19 guidelines to improve patient experience and outcomes• Created Multimodal clinical program outline for treating dually diagnosed patients• Proposed departmental restructure to increase productivity and generate revenue • Diligently oversees COVID-19 employee exposure and return to work process to ensure staff safety• Developed long-range program plans, goals, objectives, and milestones for evaluating and measuring the effectiveness of major agency programs. Additionally, accounts for factors such as cost effectiveness, attainment of program goals and objectives, and compliance with legal and regulatory guidelines• Implemented daily IDR rounds, as well as biweekly nursing supervisor and monthly staff meetings• Created and implemented change of shift report which improved both formal and informal communication within the department• Responsible for the strategic direction, management and performance of all Behavioral Health and Mental Health and Wellness activities through disciplined and principled leadership• Clarifies staff roles and selects appropriate unit assignments in order to increase unit productivity• Implemented staff orientation and onboarding process• Provides leadership in exploring alternatives and determining areas for improvement in all areas of Labor and Employee Relations• Actively recruited and trained new hires which resulted in the stabilization of the unit’s master schedule • Restructured department, shift times and staff positions to maximize patient safety• Implemented scheduled mealtimes for clients during the intake process• Actively participates in admission performance improvement team • Successfully lead patient interdisciplinary treatment team in collaboration with other providers to achieve patient treatment goals • Works with senior managers to ensure their participation in quality related projects• Trained oncoming utilization review staff coordinators in appropriate insurance protocol and procedures • Effectively taught staff clinical documentation, suicide prevention, and de-escalation techniques• Efficiently performed clinical audits and inspection of on client’s chart to ensure documentation met government accrediting agency standards • Assisted in training and educate all new crisis response center mental health technicians upon hire • Skillfully created a team building environment to increase staff morale and the success of the company • Created case assignment sheets for social work team required at utilization review•