Jose Angel Tarango Email and Phone Number
Jose Angel Tarango work email
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Jose Angel Tarango personal email
(1) With over twenty years of experience as a leader in operations and systems delivery, I have a proven track record of managing complex transitions, transformations, and consolidations across multiple geographies and functions. As a Director at Conduent, I am responsible for the transition scope from the U.S. and India to Conduent delivery centers in Mexico and India, with a focus on escalation management, SOX compliance, analytics, and exception management.(2) I have successfully delivered on multiple projects that generated significant savings, improved efficiency, and enhanced customer satisfaction. For example, I transitioned 76 positions from different locations to Mexico and India, overcoming high attrition and maintaining delivery SLAs. I also generated $8M in savings by creating a plan that encompassed site consolidation, automation, and standardization. Additionally, I led a transformation group that drove a focus towards Robotics Process Automation, Workflows, and Data Mining, resulting in a 30% staff reduction and reduced delivery centers from seven to two. My mission is to leverage my skills and expertise in customer relationship management, business solutions development, and strategy to drive growth and innovation for Conduent and its clients.
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General ManagerAwp Safety Jan 2024 - PresentUnited States -
DirectorConduent Jan 2018 - Jan 2024Tempe, Arizona, United StatesServe as a dynamic leader responsible for transition scope from the U.S. and India to Conduent delivery centers in Mexico and India. Develop and implement a road map with a focus on escalation management, SOX compliance, analytics, and exception management.• Provided leadership in a 6-month co-location assignment with a client to oversee operations, transition efforts, and to support transformation plan.• Transitioned 35 positions from Philadelphia and Kennesaw to Mexico; in addition, moved 41 positions from former BPO provider within India.• Overcame 70% attrition in Philadelphia while maintaining delivery SLAs. -
DirectorXerox Jan 2017 - Jan 2019Tempe, Arizona, United StatesCrafted and implemented strategies to enhance processes, achieve standardization, build automation, and cultivate growth within the organization. Led a transformation group that drove a focus towards Robotics Process Automation, Workflows, and Data Mining.• Generated $8M in savings from a plan encompassing a site consolidation, spans, and automation.• Created a 30% staff reduction from ongoing consolidation and automation.• Reduced delivery centers from 7 sites to 2 sites in Brazil and Mexico.• Established a standard operating delivery model based on service and capability. -
Vp, Regional Enablement Leader Americas & EuropeXerox Jan 2016 - Jan 2017Tempe, Arizona, United StatesProvided leadership and maintained responsibility for 1500 staff across North American and European delivery centers. Designed and implemented transformation and standardization plans across multiple accounts in Finance, Accounting, and Procurement.Notable Project: Utilized McKinsey's Wave L-Stage Transformation Model to support $15M in annual savings.• Business analytics that supported working capital projects and indirect spend analytics• Early payment discounts of 3% of total monthly payable• Improve Span's & Layer's to achieve industry standards• Reduce manual transactions via process re-design and use of RPAs• Physical consolidation between the United States, Mexico, and Spain into India -
Director Global OperationsXerox Jan 2011 - Jan 2015Tempe, Arizona, United StatesMaintained responsibility for Global Payables with annual disbursements of $100B annual and over 12M transactions. Developed a new consulting group that "Closed the Loop" to drive efficiency in Procure to Pay and enhance quality in material reception at plants as well as first-pass quality for PO creation.• Coordinated Service Delivery for a U.S.-based automotive account with 1200+ employees across 5 delivery centers and contract billing of $42M annually.• Added organic growth "Finish the Job" which increased revenue by $1.2M.• Created a $100K annual savings by automating a two-way matching process.• Transitioned 400 positions from the U.S. and Brazil to delivery centers in Jamaica, India, and Mexico.• Served as a Brazil expat for 6 months to improve service delivery, client relations, and consolidation plans.• Played a key role in supporting SAP implementation in the U.S., Canada, Brazil, and Andean countries. -
Operations Manager Level IiAffiliated Computer Services Jan 2008 - Jan 2011Tempe, Arizona, United StatesLed all operations related to service delivery of a French-based tire company across 3 centers with 150 employees in the United States, Mexico, and the Philippines. Maintained responsibility for all aspects of accounts payable, accounts receivable, travel, fixed assets, and inter-company initiatives.• Architected a transition of 150+ positions from U.S. centers to off-shore locations in the Philippines and India.• Generated and implemented quality controls to oversee operational delivery across all sites.• Developed and implemented new governance model "Process Ambassador" to aligned by process rather than by location or by business.• Created a global Customer Service Center using ORACLE CRM technology to manage customer inquiries of more than 40K per month. -
Operations ManagerAffiliated Computer Services Jan 2006 - Jan 2008Tempe, Arizona, United StatesSuccessfully managed 15 employees both on-shore and off-shore across two business units. Implemented new compensation plans, based on productivity, across staff to enhance quality and increase output.• Created a 20% conversion of voice inquiries to self-service and online chats.• Orchestrated a 58% reduction in inter-department claims, going from 600 claims to 350 claims in a month.• Developed a 30% improvement in call abandonment rate.
Jose Angel Tarango Skills
Jose Angel Tarango Education Details
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Data Mining And Analytics
Frequently Asked Questions about Jose Angel Tarango
What company does Jose Angel Tarango work for?
Jose Angel Tarango works for Awp Safety
What is Jose Angel Tarango's role at the current company?
Jose Angel Tarango's current role is General Manager @ AWP Safety | BBA Data Mining, Business Solutions.
What is Jose Angel Tarango's email address?
Jose Angel Tarango's email address is jo****@****rox.com
What schools did Jose Angel Tarango attend?
Jose Angel Tarango attended Grand Canyon University, Phoenix College.
What are some of Jose Angel Tarango's interests?
Jose Angel Tarango has interest in Children, Environment, Education, Disaster And Humanitarian Relief, Arts And Culture.
What skills is Jose Angel Tarango known for?
Jose Angel Tarango has skills like Business Process Improvement, Outsourcing, Change Management, Bpo, Vendor Management, Program Management, Management, Project Management, Business Analysis, Operations Management, Service Delivery, Strategic Planning.
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