Jose Augustine Email & Phone Number

Opfikon, Zh, Ch

Zurich, Switzerland

Experience in Onsite Coordination and support activities.Platform support & delivery, Application Maintenance - which includes critical incident management and problem solving.Hands-on experience managing and optimizing messaging protocols such as SMTP and IMAP for secure and efficient communication systems. Developed and implemented solutions to streamline message delivery, troubleshoot issues, and ensure system reliabilityAnalyzing and fixing production issues proactively, developing automation scripts and taking E2E responsibility of fixing issues within Platform for B2B applications.Experience in designing, development, integration of DevOps tools, build automation, configuration management, build/release and CI/CD.Developed robust automation scripts in Python to streamline repetitive tasks and improve efficiency.Experience in monitoring availability and performance of linux servers.Worked with technologies like docker , Podman for the containerization of the applications Perform project estimations, project plan, release plan.Involved in preparation of project deliverables and review of all project deliverables.Participate in architecture review sessions to provide inputs to architecture team through framework analysis, design patterns, prototype specifications.

Amsterdam, North Holland, Netherlands

Network Service Assurance:Worked as lead for a DevOps team for Network Management. The objective of this project is to support and deliver the Network device trouble shooting tool called CDM.Own escalated cases from the team and ensure that they are resolved as per SLAs and quality expectations. Add value to the incident management process with technical/product/domain knowledge and customer handling skills. Serve as Technical support SPOC for critical/premium accounts and work with Multi Product/Vendor/Third-party/OEM organizations in order to provide an end-to-end solution to the issue at hand.Platform and applications support for OSS based applications.• Administration and support for monitoring tool named CheckMK which monitors all hosts, switches, applications in the network. Also worked on tools like Dynatrace, Splunk and Nagios.• Supported mainly Java based applications in Linux environment and also worked on windows based applications.• Provided technical support to clients, troubleshooting, and participated in on-call rotations support.• Proficient in diagnosing and resolving issues across environments, ensuring system stability and performance• Established and managed lab and other lower environments in addition to production for testing anddevelopment purposes.• Hands-on experience with Elasticsearch, utilizing it as a tool for storing and indexing data to support application functionality and improve data retrieval efficiency.• Proficient in managing JIRA and BMC Remedy systems for streamlined issue tracking and resolution.• Providing training to customers, Mentoring junior engineers, and documenting best practices to facilitate knowledge transfer within the team.• Collaborated with cross-functional teams to analyze client requirements, design network solutions, and resolve customer concerns promptly.

Mysore, Karnataka, India

Banking and Finance Domain (USA Client)The objective of this project is to support the applications that handles commercial loans Formulate technical action plans for analyzing and resolving recurring problems, provide fault isolation and root cause analysis for highly complex and large technical issues, review impact analysis done by team, prioritize issues and ensure SLA adherence. Work with other groups including vendors to find a complete and long-term solution.Reviewing requirements and identifying gaps in requirements which require clarification.Implemented various monitoring tools which helps in proactive monitoring of applications and thereby minimize/avoid customer impact.Identify the automation opportunities and implement along with team to reduce manual efforts.Languages/Technology : Python, SOA webservices (WSDL, XXD, XML), UNIX Shell scripting, PL SQL Scripts, JenkinsTools: Eclipse/OEPE, SOAP UI, WinScp, WinCvs,PUTTY, PL SQL Developer,JIRA Confluence, Remedy force, Splunk.

Mysore, Karnataka, India

Mysore, Karnataka, India

Amsterdam, North Holland, Netherlands

Experience in Onsite Coordination and support activitiesL3 support which includes video system provisioning and device troubleshooting applicationsExperience in Application Maintenance and support team which includes critical incident management and problem solving, analyzing and fixing production issues proactively, developing automated shell scripts and E2E responsibility of fixing issues within applicationsPerform project estimations, project plan, release plan.Involved in preparation of project deliverables and review of all project deliverables.Participate in architecture review sessions to provide inputs to architecture team through framework analysis, design patterns, prototype specifications.

Bachelor'S Degree, Electrical, Electronic And Communications Engineering Technology/Technician, A

Bachelor'S Degree, Electronics And Communications Engineering, 7.2 Cgpa

Electronics and Communication Engineering (ECE) is a dynamic and interdisciplinary field that blends principles of electronics.