Jose Avila Email and Phone Number

#Workday HCM, Taleo, RPS On- Demand- Azure - Paradox - UAT- Service Now, Phenom,CRMProvide access, training, testing, troubleshooting and enhancement requests related to Taleo and Workday HCMResolve issues through the Taleo/ Workday customer service mailbox for USCA and LATAMWork with external job boards to ensure roles are accurately and quickly postedAct as the point of contact for centralized elements of Taleo/ Workday including all job templates, disqualification questions… Show more #Workday HCM, Taleo, RPS On- Demand- Azure - Paradox - UAT- Service Now, Phenom,CRMProvide access, training, testing, troubleshooting and enhancement requests related to Taleo and Workday HCMResolve issues through the Taleo/ Workday customer service mailbox for USCA and LATAMWork with external job boards to ensure roles are accurately and quickly postedAct as the point of contact for centralized elements of Taleo/ Workday including all job templates, disqualification questions, prescreening question library, reporting, access requests, etc.Develop all training materials and provide targeted training all new users across the regions on the functionality and use of Taleo/ WorkdayLead testing for any changes or upgrades to the Taleo system and Workday HCMCreate, schedule and analyze reports on a regular basisParticipate in continuous improvement projects Show less

The administration of all benefits and retirement programs, including medical, dental, vision, life insurance, short- and long-term disability, and 401(k) plan.

As a member of our Human Resources Data Management and Support Center teams for PPG, I work at the very heart of a global organization, supporting the people and managing the information that keeps them running.The world's leading coatings and specialty products company, we’re continually innovating to improve our quality and performance. We’re committed to implementing HR practices and technologies to make our work smarter, stronger, and simpler. It makes our Global Human Resources… Show more As a member of our Human Resources Data Management and Support Center teams for PPG, I work at the very heart of a global organization, supporting the people and managing the information that keeps them running.The world's leading coatings and specialty products company, we’re continually innovating to improve our quality and performance. We’re committed to implementing HR practices and technologies to make our work smarter, stronger, and simpler. It makes our Global Human Resources division a fast-paced, high-energy work environment where you will be continually challenged and encouraged to grow.My team manage data and transactions within our HR system (Workday HCM) and provide Managers and employees throughout the U.S., CA and Mexico with the assistance they need to manage employment documentation such as new hire paperwork, compensation changes, and employee movements and separations. These roles are both technical and high-touch: whether you are aiding customer inquiries or helping test system upgrades or add new functionalities and supporting our most important asset, and that makes you an important part of our company’s success Show less

Give English classes to different age groups. Deal with assessment activities like grading ,registering and making lesson planning activities. Give classes to different learner levels.

Supporting and training service desk people.Managing other resources if they are not capable of solving the issues.Assessing the process and troubleshooting problems if required.Keeping the information of patients and employees confidential.Field Incoming Help RequestsOne of the main duties of a service desk analyst is to handle incoming queries and help requests from end users, either via email or over the phone. They take detailed notes of the problem the user is… Show more Supporting and training service desk people.Managing other resources if they are not capable of solving the issues.Assessing the process and troubleshooting problems if required.Keeping the information of patients and employees confidential.Field Incoming Help RequestsOne of the main duties of a service desk analyst is to handle incoming queries and help requests from end users, either via email or over the phone. They take detailed notes of the problem the user is experiencing, determine steps they can take to resolve the issue, and manage the flow of incoming support requests. This involves asking questions to determine the full scope of the user’s issue.Resolve IT Support RequestsIf possible, service desk analysts directly resolve user technical issues as they arrive. At some organizations, this can involve remotely accessing the user’s computer and making changes to their system and settings. In other cases, the service desk analyst walks the user through steps they can take to resolve the issue on their own. For relatively simple issues, the service desk analyst can quickly devise a solution to the problem without the IT department taking further actionEscalate Advanced CasesService desk analysts escalate user support requests to higher-level IT support specialists and experts if they are unable to resolve the issue on their own. They provide supervisors or specialists with notes regarding the problem, steps they have already taken to resolve the issue, and their diagnosis of the user’s problem. For particularly complex cases, the service desk analyst may receive the user’s hardware so that IT specialists can conduct analyses and determine how to fix the problem.Maintain Service RecordsThroughout the user support process, service desk analysts maintain detailed records of user issues with software and hardware. Show less

In this position we are responsible for oversight and successful execution of a Road call service Requests for our truck driver fleet in order to help those overcome problems and challenges over the road. In this role we take inbound calls from our truck drivers from all across the US Interact with drivers, technicians, operations staff, emergency response teams, safety, compliance, shop management and vendor field personnel Accurately Diagnose Tractor-trailer breakdowns Identify correct… Show more In this position we are responsible for oversight and successful execution of a Road call service Requests for our truck driver fleet in order to help those overcome problems and challenges over the road. In this role we take inbound calls from our truck drivers from all across the US Interact with drivers, technicians, operations staff, emergency response teams, safety, compliance, shop management and vendor field personnel Accurately Diagnose Tractor-trailer breakdowns Identify correct repair requirements and/ok required tools/applications for all read calls .Oversight of the repair of the tractor-trainers. Show less

Position Asigned : Service Desk T1 Activities: Provide support to users with different Software situations . Installations of new software . Also assist users with unblocking windows account And also the password resest . Trouble shooting All Microsoft Office applications with error messages Repairing the applications and Installing them. The Trouble shoot of IE and Chrome like other browsersI am responsible for installing, configuring,… Show more Position Asigned : Service Desk T1 Activities: Provide support to users with different Software situations . Installations of new software . Also assist users with unblocking windows account And also the password resest . Trouble shooting All Microsoft Office applications with error messages Repairing the applications and Installing them. The Trouble shoot of IE and Chrome like other browsersI am responsible for installing, configuring, troubleshooting, and maintaining the Microsoft Windows desktop and notebook computers, terminals, Smartphones, printers and associated peripherals. Diagnose and resolve technical hardware and software issues assigned . I am the first point of contact with the user for any technical issues with hardware like software. Research solutions using available information resources. Advise user on appropriate action, sometimes education of user is required. Log all service desk interactions and document issue resolution using Service Now. Identify and effectively prioritise situations requiring urgent attention. Stay current with system information, changes and updates. Maintain excellent communication with all end users and other members of the technology department. Install and support user applications such as Mail and web gateways, user applications. Show less

Provide customers with company policies and promotions. Offer the customers best products with the features the customer is looking for. Place orders for the customer since the department I work on is the Order Assistance Department. We also provide customers with information regarding any cancellations on the orders or a status check.We also provide customers with resolutions on cancelled or lost ,damaged any situation that a customer might not be satisfied with. We use a program called… Show more Provide customers with company policies and promotions. Offer the customers best products with the features the customer is looking for. Place orders for the customer since the department I work on is the Order Assistance Department. We also provide customers with information regarding any cancellations on the orders or a status check.We also provide customers with resolutions on cancelled or lost ,damaged any situation that a customer might not be satisfied with. We use a program called SAP for all information on orders . I keep track of sales and escalations of the work day using google apps. Show less

Give English classes to different age groups.Deal with assessment activities like grading ,registering and making lesson planning activities.Give classes to different learner levels.