Expertise leading the design, development, and implementation of robust global infrastructures and enterprise-wide systems. Repeated success in the analysis and management of innovative IT solutions that directly promote business growth. Dynamic communications skills, with success developing and maintaining lasting relationships with key clients, while fully communicating technical solutions to end users and executives at all levels of technical proficiency. Influential leadership and management abilities; able to coordinate and oversee cross-functional teams throughout all stages of worldwide multimillion-dollar initiatives. SpecialtiesITSM, Service Delivery, Vendor Management, vCloud, vDirector, Chargeback, IaaS, SaaS, PaaS, Cloud Computing, Data Center Automation, Data Center Standardization, Data Center Management & Operations, NOC Management, Critical Incident Managment, ITSM Management, Remote Support Management, Outsourcing and Offshore, RSA Envison, BlueCoat, McAfee Nitro, McAfee EPO, Riverbed APM, Symantec Altiris Notification Server, Asset Management, CMDB, Altiris Patch Management, Altiris Deployment Solution and Altiris Monitor Solution. Symantec Appcenter, Service Desk Management, Global Laptop Image deployments, Service Now ticketing system, ServiceWatch (Mapping) Global NOC Management, Global SOC Management.Microsoft SCCM, Microsoft SCOM, SolarWinds Orion, CA Service Desk, CA eHealth, CA Spectrum, CA ITCM, CA Nimsoft, CA APM, Citrix Xen, VMWare, AppDyanmics, Aternity, Smartimager, JAMF, Airwatch, Intunes, BMC Control-M, CA Autosys, Symantect Client Management Suite 7.1, Symantec Server Managment Suite 7.1, ITIL v3, and Lean ChampionVulnerability Scanning & Remediation, PCI, GLBA, SOX, HIPPA