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Jose Botello is listed as Customer Support Engineer based in Dallas, Texas, United States. AeroLeads shows a matched LinkedIn profile for Jose Botello.
Jose Botello previously worked as Customer Support Engineer at Network Elites and System Engineer at Jpi Companies. Jose Botello holds Bachelor'S Degree, Computer Systems Engineer from Instituto Tecnologico De Zacatecas.
With over 5 years of solid IT technical experience, I have developed expertise in a wide range of technologies. These include Servers, Active Directory/MS Entra, Service desk (Zendesk, Zoho, Spiceworks, Autotask), Networks (Meraki, Aruba, Ubiquiti), and Office 365 (including Teams and SharePoint). I also have extensive experience in workstation, printer/scanner, and mobile devices management and setup.My focus is on not just solving technology problems, but also on enhancing work efficiency. I strive to understand user needs and provide new, more efficient solutions that can significantly improve their work experience.
A career timeline built from the work history available for this profile.
United States
Provided support over the phone or via remote desktop. Diagnosed and troubleshoot computer hardware and software issues, including network connections, system performance, printer/scanner. Set up new user accounts and configure the required hardware (Active Directory, MS 365, MFA). Coordinated with other support teams for the best plan of action for widespread or complex issues.
Irving, Texas, United States
Installed important security and functionality patches to maintain optimal protection against intrusion and system reliability. Worked with departments to determine areas of technology in need of improved usability. Introduced management tools to create and manage virtual server computing environment. Maintained office PCs, networks, and mobile devices. Monitored server room, wireless network, and other server infrastructure, keeping systems running smoothly.
Dallas, Texas
Administered and maintained anti-virus and anti-malware software on end-user computing devices. Provided backup and assistance for administration of physical and virtual server infrastructure and storage area networks. Assisted in troubleshooting network, cyber-security, and non-standard software and hardware-related issues. Performed root cause analysis and general troubleshooting. Monitored systems in operation and quickly troubleshot errors. Collaborated with outside departments to implement system-wide improvements.
Rockwall, Texas
Dallas, Texas
• Responsible for new student evaluation and course placement• Taught fundamental English grammar to students of different levels and ages• Structured classes according to students’ academic needs• Applied lessons• Offered extra help assisting students with questions or absences• Graded written and oral tests and exams
Dallas/Fort Worth Area
• Programmed Control4 enabled devices, URC remotes, Speakercraft systems, ADA systems, and Kaleidescape products• Installed audio/video systems, computer networks, cable/satellite TV, telephone systems, CCTV• Provided constant maintenance on previous installations• Educated customers regarding new technologies• Actively sold additional audio/video equipment to customers• Provided outstanding customer service• Performed complex troubleshooting procedures to equipment not functioning properly• Managed customer consultations and budgeting• Retrofitted homes to provide systems upgrades• Efficiently coordinated company projects/installations with multiple contractors• Provided English/Spanish translation support as a bilingual liaison when necessary
A computer systems engineer suggests the hardware and software required to meet the needs of the company. His job aims at ensuring that.
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Jose Botello is listed as Customer Support Engineer.
Jose Botello is based in Dallas, Texas, United States.
Jose Botello has worked for Network Elites, Jpi Companies, Rogers-O’Brien Construction, Omni Audio Video, and Harmon Hall.
You can use AeroLeads to view verified contact signals for Jose Botello, including work email, phone, and LinkedIn data when available.
Jose Botello holds Bachelor'S Degree, Computer Systems Engineer from Instituto Tecnologico De Zacatecas.
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