José Branco Neto Email & Phone Number

Laguna Niguel, CA, US

Irvine, California, United States

- Managed a portfolio of 500+ residential, retail, commercial and higher education customers- Built and maintained strong long-term relationships with key stakeholders to understand their needs and provide ongoing support- Key CS contributor to increase and maintain 90% CSAT score - Onboarded 300+ Enterprise and SMB customers during the first 90 days of.

Irvine, California, United States

- Provided high quality customer support for residents and leasing agents across in the US in English, Spanish, and Portuguese- Averaged 8 calls an hour, totaling 60+ calls a day and 300+ calls a week - Offered a wide spectrum of support to customers, including locker system usage, locker system rebooting, package maintenance, resident account updates, and.

Early member of the journalism team for OddsShark in Brazil. Produced 15+ articles a week covering soccer (Brazilian National Championship, Uefa Champions League and Europe League, French, Germain, Italian and Spanish League, and Premier League), tennis (Davis Cup, Grand Slams and Masters 1000), the NBA, and the NFL.Provided sports and betting odds through.

São Paulo Area, Brazil

Planned, distributed, and executed the daily workload of the Vipcomm PR team and clientele.Client Project Highlights*Honda Racing TeamProduction of content for the web social media. Arranged rider interviews, media training, and on-site coverage of competitions in Brazil. Organized of press conferences, press kits and press trips for Honda at the Sertoes.

São Paulo E Região, Brasil

Responsible for two major accounts. The first, SBF Group, owner of Centauro, the biggest sports retail store in Latin America. The second, the Honda Racing Team, a motorcycle riders team across categories (Motocross, Arenacross, Rally, Endure, and Motorbike) sponsored by Honda Brazil. Tasks included the production of mailings, clippings and PR reports.

São Paulo Area, Brazil

Produced articles, interviews with athletes, coverage of the Brazilian Championship and South American Cup in 2010, and a variety of sporting events including tennis, Formula 1, volleyball, and swimming.Specials reports produced: Pelé's 70th birthday in 2010, State of Sao Paulo Soccer Championship guide, and Dakar Rally in 2011.

São Paulo Area, Brazil

Responsible for updating the press area of the company's website with press kits, including updated press releases, high-resolution photos for download, and information about the author and book.Created strategic press mailings, planned and executed book campaigns.

São Paulo Area, Brazil

Produced articles related to Brazilian football clubs through research gathered on the internet, radio, newspapers, and television. Provided coverage on teams such as Cruzeiro, Palmeiras, Botafogo and Ponte Preta, and state and national championships (pre-game and post-game).

English As A Second Language, Second Language Learning, Certificate Of Proficiency In English

Master Of Business Administration (Mba), Sports Marketing

Comunicação Social, Jornalismo

In the final project, my group and I produced a video documentary about the life and work of the MSTC (Movement of the Center's Homeless).