Jose Cano Email & Phone Number

Detroit, Michigan, Us

New York City, Ny, Us

- Worked with store leadership team to train on inventory best practices and how that relates to higher conversion and sales, an improved customer experience, and builds brand loyalty- Optimized inventory controls to address product availability and SKU counts - Highlighted inventory opportunities to address high sell-throughs with either replenishment or replacement - Trained staff to use company tools / reports to ensure replenishment cycles and SKU audits

Philadelphia, Pa, Us

- Managed recruitment efforts to source top candidates in various NYC markets including Manhattan, Brooklyn, and Queens locations - Assisted company expansion into NYC markets by coordinating store opening operations including construction, stock room / inventory layouts, and product placements - Conducted store walk-throughs with brand executives and corporate partners to ensure the highest levels of visual standards and presentations- Trained and developed store managers / assistant managers on performance management, coaching best practices, as well as networking and recruiting skills

Manhattan Beach, California, Us

- 2014 Retail Manager of the Year - Oversee daily operations for Global Flagship location in Times Square, NYC - Responsible for the daily supervision of a Store Manager, 8 Assistant Store Managers and 100+ staff members - Developed and maintained a “runner” program to expedite shoe retrieval process resulting in positive increases for UPT’s, conversion, and the overall customer experience - Facilitated initial company roll out of MobilePOS program - Oversaw the development and eventual promotion of 5 store managers who previously served as direct reports in the Assistant Manager capacity- Developed standardized schedule structure to maximize productivity and create transparency within payroll metrics- Facilitated management / staff meetings with strategic focuses on product knowledge, productivity and organization, and the customer experience - Assisted the DSM / RSM in creating the SPP (Sales, People, Product) employee reference guide and DWS (Daily Work Schedule) for improved task management and sales floor coverage - Developed an innovative inventory control process to manage sell through, quantities on hand, and the customer experience. The process created increases in UPT’s, conversion, and comp sales

- Responsible for creating and implementing an effective replenishment module and shipment processing standard for a boutique operation. - Reorganized stock room layouts by merchandise division and seasonal deliveries.Implemented a D.O.R program for all supervisors and managers.- Created checklists and audit forms to ensure timely replenishment as well as accurate execution of sales directives.- Partnered with leadership to review replenishment deliveries. Used weekly line list reports to identify top sellers and partnered with merchandisers to address slower selling items. - Implemented cost cutting initiatives by reviewing shipping cost between vendors and individual stores. - Reviewed payroll expenses and adjusted scheduling to maximize sales to staff ratio as well as adequate staffing during peak sales periods.- Ensured a positive customer experience by retraining all associates on customer engagement, standard phrases, and product knowledge. Attained an average score of 95% + on separate secret shopper audits.

- Responsible for all aspects of the efficient and profitable management of a retail portfolio worth $2.5M. - Grew net-margins by 8% within first year, by aligning talent with tasks and retraining managers and associates.- Provide daily supervision for 50 employees including store managers, assistant managers, sales associates/cashiers, and production staff at multiple retail locations.- Provide daily supervision for 30+ individuals with disabilities. Partnered with multiple program managers to ensure safety, security, and foster a positive learning environment.- Led Gi Kaizen 5-S organizational change philosophy with the retail enterprise. This transformation resulted in a safer work environment, metrics driven operations and full accountability to meeting production and sales goals. - Troubleshoot logistical challenges and work with leadership to correct issues, while saving costs and increasing sales by 10% within third quarter.- Identify and correct financial deficiencies in store and payroll expenses- Conduct daily and monthly audits across all departments- Facilitate all new hire training for retail managers - Standardize and streamline hiring process by partnering with recruiting agencies at no cost