Jose Cantu Email & Phone Number

Waukegan Il. 60085

BBQ Catering Specializing In Smoked and Grilled Meats for Birthdays, Family Gatherings, and Corporate Events. Slow Smoked Meats --Brisket-Pulled Pork-Ribs Artisan BBQ Sauces Smoked Nuts

950 Technology Way Ste 301 Libertyville Il. 60048

- Conducted extensive phone and mail audits- Resolved customer disputes and reconcile account balances - Communicated findings to internal channels to resolve customer issues - Monitored franchisee compliance as it relates franchisee service agreement- Reported comprehensive audit results in a timely, accurate manner

Snap-On Credit

-Determined and negotiated partial and extended payments-Coordinated product return with franchisees-Extensive phone contact in collecting on bad debts and active delinquent accounts-Reported and consulted with management on major issues-Answered field and customer questions-Resolved credit and payment problems-Provided required statistics and reports to Snap-on Credit management

8200 100Th St. Pleasant Prairie Wi. 53158

-Managed various multi-million dollar accounts and was first point of contact for daily customer parts requirements-Scheduled machine production based on customer orders.-Entered customer orders into MRP system through EDI (Electronic Data Interchange) transmissions-Coordinated shipments to customers within the United States, Mexico, & Europe. -Visited customer manufacturing plants within the U.S. and Mexico to meet with customer contacts to build and strengthen client/supplier… Show more -Managed various multi-million dollar accounts and was first point of contact for daily customer parts requirements-Scheduled machine production based on customer orders.-Entered customer orders into MRP system through EDI (Electronic Data Interchange) transmissions-Coordinated shipments to customers within the United States, Mexico, & Europe. -Visited customer manufacturing plants within the U.S. and Mexico to meet with customer contacts to build and strengthen client/supplier relationships -Tracked inventories in process and finished goods through various work flows reportsReported delivery performance on a weekly basis -Worked together with Supervision, Quality Assurance, and Purchasing in order to resolve staffing, scheduling, and shipping issues within a team environment-Coordinated with project team on the development and implementation of company-wide ERP system-Developed ways of reducing cost with shipping and outside services -Reviewed pricing proposals with freight and outside processing companies-Wrote process instructions for the customer service team for ISO9001 and QS9000 audits-After bringing John Deere delivery performance from 38% to 98% on time delivery I was promoted to manage larger clients such as Caterpillar and Navistar-Experience with Microsoft Office Suite, ECS, InfoLease. Show less