• Keep servers and computers online, updated and patched.• Maintain IT systems available.• Keep cameras and control access systems available.• Responsible for ensuring the safety and security data storage under backups.• Manage and configure server, computer, laptop, mobile, printers and scanner.• Contribute with infrastructure changes.• Responsible for developing and implementing applications to lines production and office.• Responsible for creating reports with queries from ERP or any database.• Attend new requirements in application or systems.• Solve issues in line production and user offices.• Ensure EDI is working properly and process EDI documents.• Office 365 administration.• User administration.• Upload IT requisition on system.• Supplier management.• Keep consumables and equipment updated and available.• Maintain 5’s in stockroom and site.

• Computer inventory management.• Manage and configure all the computer.• Solve issues local and remote under ticket system.• Documentation control.

• Solve issues to users and line production.• Preventive and corrective maintenance to IT equipment.• Keep servers and computer updated and patched.• Support to backup and restoration.• Support to create requisition to IT equipment.• Maintain 5’s in IT rooms.• Support in documentation control.

• Certification system development• Basic support to equipment and users.

• IT equipment maintenance• User support