Lead the Customer Quality Services Department's Warranty group for all commodities(Powertrain, Body & Electronics) within America region.• Collaborate with cross-functional teams to develop strategies for Fast response andearly detection • Handle high priority customer complaints, ensuring timely resolutionand implementing changes to prevent recurrence.• Facilitate root cause analysis and implemented preventive measures to reduceproduct defects and improve quality • Lead Technical Factor agreements / WarrantyCost Share negotiation with customer. • Coordinate product recalls and managed thecommunication with regulatory committee and customers.• Analyze data from periodic surveys conducted by customers regarding satisfactionlevels with our products and services. • Define and Implemented continuousimprovement activities for various target commodities to meet customer KeyPerformance Indicators (KPIs) such as 1 MIS, 3 MIS, C/1000, etc.• Participate in new product development projects to ensure quality requirementswere integrated from the outset.

Managed Customer Quality Services Department for Powertrain components(Transmission, Engine, Electrification) with a team of 12 engineers• Led the implementation of quality policies and initiatives on both global andregional scales.• Coordinated internal & external warranty activities with Headquarter office,Manufacturing plants and Customer for field quality performance, specialInvestigations, quality improvement activities.• Conducted the introduction of new products from the Electrification portfolio ofAISIN & BluE Nexus Corporation. • Developed cost share reduction strategy forcommodities under cost share programs• Led Technical Factor agreements / Warranty Cost Share negotiation with customer.• Defined and Implemented continuous improvement activities for targetcommodities.• Facilitate root cause analysis and implemented preventive measures to reduceproduct defects and improve quality.• Integrated VOC strategies to contribute for overall warranty improvement.

Managed the OE Quality Department (12 Engineers) for Powertrain (A/T, M/T, T-Case) and CSS Divisions (Navigation systems)

Supervised the OE Quality Department (12 Engineers) for Powertrain (A/T, M/T, T-Case) andCSS Divisions (Navigation systems)