Manage a team of 2 account managers, 2 customer service representatives, 1 scheduling manager, and 2 data entry clerks.Interim production manager for 18 months in charge of 5 production supervisors and 35 assembly workers.Primary point of contact for the industries largest coffee pod, CD/DVD, and fulfillment clients. (Costco, Aldi, Sams Club, Vitacup, Hawaii Coffee, North Pole Coffee, ESET, Mitchell Intl, Disney’s Baby Einstein, Invisible Children, Billabong, Transworld Media, No Fear, UFC, and DC Shoes.)Assist the VP of Operations with production scheduling and daily plant management.Coordinate and schedule entire production of client’s orders. This includes ordering of all components & raw materials needed to fill the order.Authored an employee training manual & responsible for training new employees on company procedures and proprietary software.

Responsible for front-line customer service with accounts & sales reps regarding all stock & custom club products, programs and availability information as well as provide inside support for field reps & the custom fitting program.Represent the company at special events such as trade shows, custom fitting seminars, Science Van Team launch monitor fittings, and golf course demonstrations.Provide technical support including detailed component knowledge and fitting methodology assistance for accounts, sales reps, leadership, and management.Provide strong phone coverage, assist both accounts & sales reps by entering orders, changing orders, administering orders, and by providing product & sales program information.Administer various sales programs via directed order and database management.Manage orders to meet various company objectives with an emphasis on time sensitive imperatives and high completion metrics.Trained new associates on all aspects of customer service department.