Creation, procedures definition and maintenance of a technical Helpdesk area to support Portuguese and international users of a Purchasing Platform developed for a large national company and created by a partnership of 3 companies, the one where I currently work and 2 international ones.When a user contacts the Helpdesk, a ticket is created, being closed after problem resolution.The software FreshDesk is used to register and manage the tickets that result from the user’s… Show more Creation, procedures definition and maintenance of a technical Helpdesk area to support Portuguese and international users of a Purchasing Platform developed for a large national company and created by a partnership of 3 companies, the one where I currently work and 2 international ones.When a user contacts the Helpdesk, a ticket is created, being closed after problem resolution.The software FreshDesk is used to register and manage the tickets that result from the user’s contacts with the Helpdesk.Each month, I present to our customer (Platform owner), at an online meeting, a statistical report with information about the number and resolution time of tickets per Platform component, tickets classification/typification and user type, details about the tickets with bigger resolution times, improvement suggestions and where are also evaluated the problems that occur often, what to change to avoid their occurrence, SLAs and, in general, how to improve customer satisfaction. Show less

The company was the distributor in Portugal for several manufacturers of Electronic Components and Industrial Computer Systems and I was responsible for the sales in Portugal of this division.In the technical departments of the customers, I assessed their requirements for new projects and proposed a solution that also involved contacts with the purchasing departments to give quotations and its negotiations.I also had to organize, not only technical seminars and workshops… Show more The company was the distributor in Portugal for several manufacturers of Electronic Components and Industrial Computer Systems and I was responsible for the sales in Portugal of this division.In the technical departments of the customers, I assessed their requirements for new projects and proposed a solution that also involved contacts with the purchasing departments to give quotations and its negotiations.I also had to organize, not only technical seminars and workshops to present products from the manufacturers, but also periodic visits with their technical specialists about new products. Show less

Introduction of the Industrial Computers and solutions of the company in the customers’projects. Depending on the requested specifications, I proposed suitable products.Organization and presentation of technical seminars.Similar activity as the one already described above, as "Account Manager" in OCS.

Technical support (suggestion of technical solutions, clarification of technical doubts, ...) to customers in the areas of: PEMCO ("Passives, "ElectroMechanical and COnnectors") components, Semiconductors and Industrial Computing.Organization and presentation of technical workshops.

Activity: ▪ Development of electronic products using Tango software for schematics/routing. ▪ Production of electronic products ▪ Subcontracting for components' assembly and welding (conventional/SMD) of printed circuit boards (emergency lighting)Products developed: ▪ Dimmers for lighting (JSL) ▪ Audio storage in solid state memory ▪ Speed regulator for ventilation fans (Relopa) ▪ Outdoor Panel with Fuel Pricing Information (Shell) ▪… Show more Activity: ▪ Development of electronic products using Tango software for schematics/routing. ▪ Production of electronic products ▪ Subcontracting for components' assembly and welding (conventional/SMD) of printed circuit boards (emergency lighting)Products developed: ▪ Dimmers for lighting (JSL) ▪ Audio storage in solid state memory ▪ Speed regulator for ventilation fans (Relopa) ▪ Outdoor Panel with Fuel Pricing Information (Shell) ▪ SoFrota - Location and display in a map of the vehicles from a fleet (GPS + GSM) Show less

Responsible for the Electronic Components and Industrial Computing solutions sales in a set of customers.

The factory manufactured, assembled and produced various equipments (Telex, Fax, TV, Vacuum Cleaner, ...) for exportation and domestic consumption and, I was Product Manager for the following products:▪ Infrareds Infrared Emitters/Pre-amplifiers/Receivers to be sold to big companies to mount them in their equipments (alarms, HVAC, projectors, automotive)▪ Hand Dryer Infrared electronic module for hand detection in Hand Dryers▪ Blinker Electronic module… Show more The factory manufactured, assembled and produced various equipments (Telex, Fax, TV, Vacuum Cleaner, ...) for exportation and domestic consumption and, I was Product Manager for the following products:▪ Infrareds Infrared Emitters/Pre-amplifiers/Receivers to be sold to big companies to mount them in their equipments (alarms, HVAC, projectors, automotive)▪ Hand Dryer Infrared electronic module for hand detection in Hand Dryers▪ Blinker Electronic module manufactured for several car models to control light blink.Since January 1988, I had the additional responsibility of developing new products in this area, having used OrCAD for the schematics and PCB (Printed Circuit Board) "routing" Show less

The company distributed electronic equipment from several Manufacturers (Tektronix, Benson, …) and I repaired the faulty equipment, such as Graphic Stations, Plotters, Printers, Development Systems, using the oscilloscope, Logic Analyzer and other test equipment for this purpose.

I taught 11th grade math classes to adult students.