Jose Dasilva Email and Phone Number

- Implementing Security Technical Implementation Guides (STIGs) released by DISA on managed servers.- Supporting migration of 2013 SharePoint infrastructure to SharePoint Online using Metalogix Content Matrix.- Assisting in rolling out MOBCOP application code updates to development, test, and production servers. - Ensured SharePoint system redundancy through thorough fail over exercises which included troubleshooting system failures, and performance checks.- Utilized Microsoft Failover Cluster Manage to ensure cluster availability and optimal performance. - Secured and maintained servers by applying security patches and updates on a regular cadence. - Contributed to companywide printer refresh validating proper configuration and network availability.

- Managed Windows machines in virtualized servers by ensuring they were able to connect on Thin Clients or remotely working using Hyper V tool.- Developed online documentation to help employees resolve day to day issues.- Implemented updates to MS OS 1903 and deployed updates through SCCM and reimaging across Pentagon network.- Leading 10 person helpdesk team to resolve Tier 2 and Tier 3 level issues, outages, and faults across a network that supports 700 Marines, government employees and contractors. - Supported installation of hardware, cabling, etc. on several vital projects such as standing up a new Fort Belvoir site and making sure that desktops, VOIPs, VTCs were all operational.

- Imaged machines for network (NIPR, SIPR, and JWICS) as well as imaged stand-alone machines and Polygraph machines. Tested and fielded tablets for telework short notice to support mission essential operations during the pandemic.- Familiar with project support: participated in complete AV and network equipment overhaul valued at $1.8 million. Teamed with onsite and offsite contractors to deploy 100+ new network thin clients, AV equipment, cabling, etc. across three different networks.- Familiar with government DRMO process: tracking, turning in, storing, etc.- Utilized HP web-consoles to troubleshoot, configure, install, and fix printers across several networks.- Provided immediate desk side/phone support for VIP/Executive level customers ranging from Directors to Military VIPs. Developed quick turnaround support while keeping operations moving forward.- Well established with procedures to install and field new software/hardware. Worked with government CN and CR process to deploy new desktops, software, and other equipment.- Administered MS Exchange and Active Directory for 2000 NCIS users across multiple networks: created, disabled, modified, and troubleshot mailboxes and user accounts.- Teamed with outside agencies to support and troubleshoot JWICS network errors and outages.