As a Customer Service Representative for Boliviana de Aviación, I handle calls from various locations including Bolivia, Miami, Argentina, and Peru, responding to inquiries via phone calls, emails, and WhatsApp messages. My responsibilities include processing flight reservations, itinerary changes, and addressing special situations such as wheelchair assistance, unaccompanied minors, and pet transportation. Additionally, I handle notifications for flight delays, involuntary date changes, and passenger complaints, always striving to provide empathetic solutions and ensure customer satisfaction.

Provided integral and timely support to the National Coordination of the CEMSE-ChildFund Project, particularly to the Programs and Sponsorship teams in Cochabamba (Cercado), Tiquipaya, and parts of Colcapirhua. Collaborated with the Administrative and Accounting Manager of the project in administrative, accounting, and financial management tasks to achieve project objectives. Ensured compliance with administrative and financial procedures outlined by ChildFund, including purchasing, payment of bonuses, services, and logistical support.

As an Employment Placement Consultant. I dedicated myself to finding meaningful job opportunities for youths aged 16 to 19, ensuring they were placed in environments where their rights were respected and they received fair compensation. Beyond job placement, I provided free training tailored to their interests, organized workshops, and collaborated with educational institutions and community organizations to identify and support vulnerable youths. Through my efforts, I aimed to break the cycle of poverty and exploitation, empowering every young person to thrive in safe and supportive work environments while building brighter futures for themselves.

Developed and implemented marketing plans to promote products and services. Provided training to staff on sales techniques and visits to otolaryngologists and audiologists to establish referral relationships. Managed social media platforms and created digital and print advertising to enhance the company's image and establish partnerships with related associations. Identified potential clients and conducted sales and customer service activities at the audiology center, including audiometric tests and hearing aid fittings.

Responsible for handling invoices for events, dinners, meetings, and activities conducted by the 8 coordinators of different product lines, medical representatives, and the company. Organized meetings with doctors and pharmacies either on-site at the company, in restaurants or hotels. Managed internal and external company events with up to 200 attendees. Handled company purchases for invitations, refreshments, meetings, events, and staff and guest visits.

Promoted and analyzed a wide range of financial products and services to businesses and individuals, providing tailored solutions to meet their unique needs and objectives.Conducted thorough financial assessments and risk evaluations to determine creditworthiness and eligibility for various lending products.Prepared comprehensive credit proposals and presented recommendations to the approval committee, demonstrating a strong understanding of financial principles and risk management practices.Monitored loan applications throughout the approval process and provided ongoing support to clients, ensuring a seamless and positive experience.

Established and managed day-to-day operations of a thriving restaurant, overseeing all aspects of administration, marketing, and personnel management.Developed and implemented strategic marketing initiatives to attract new customers and drive repeat business, resulting in increased revenue and profitability.Maintained compliance with regulatory standards and ensured the highest standards of food safety and customer service were consistently met.Successfully transitioned management responsibilities to a new management, ensuring continuity of operations and customer satisfaction.

Developed and implemented marketing strategies to promote products and services, resulting in increased brand visibility and customer engagement.Managed social media platforms and created compelling digital/print advertising materials to support promotional campaigns.Conducted sales activities and provided personalized customer service, including audiometric tests and hearing aid fittings, to ensure optimal client satisfaction.Facilitated a successful theater workshop for young individuals with hearing impairments in collaboration with ASHICO, fostering creativity and self-expression within the community.

Colaboración en el departamento de comercialización y ventas, apoyando en el estudio de mercados, proyectos y promociones, desarrollo de informes, participación y soporte en ferias y eventos.