Jose Delgado Email and Phone Number

• Participates in the development of the corporation's plans and programs as a strategic partner• Evaluates and advises on the impact of long range planning, introduction of new programs/strategies and regulatory action• Develops credibility by providing timely and accurate analysis of budgets, financial reports and financial trends in order to assist the Board and senior executives in performing their responsibilities• Enhances and/or develops, implements and enforces policies and procedures of the organization by way of systems that will improve the overall operation and effectiveness of the corporation• Establishes credibility throughout the organization and with the Board as an effective developer of solutions to business challenges• Provides strategic financial input and leadership on decision making issues affecting the organization; i.e., evaluation of potential alliances• Evaluated market and potential technologies for electro-analgesia• Trained on electro-analgesic devices and assisted with training modules• Created pain rehab program using electro-analgesic and physical therapy as key components• Researched coding and billing requirements and developed guidance to ensure proper payments• Developed price structure and system to track denials• Contracted with insurance companies and negotiated reimbursement• Researched market and developed operational concept for Concierge serviceso Selected appropriate coding guidelines and description for serviceso Researched legal guidelines and developed parameters to followo Compared existing insurance products and selected complementary serviceso Established network and strategic alliances• Created marketing and sales campaign• Negotiated prices between Providers and potential customers• Lead team to package and price services based on customers’ demands

MARKETING: • Develops, establishes and maintains marketing strategies to meet organizational objectives• Manages and coordinates all marketing, advertising and promotional staff and activities• Conducts analysis of customer research, current market conditions and competitor information• Develops and implements marketing plans and projects for new and existing products/services• Manages the productivity of the marketing plans and projects• Develops pricing strategyCOMPUTER SYSTEMS OPERATIONS: • Collaborates with customers to define requirements and expectations • Collaborates with cross-functional teams to establish project requirements using a variety of techniques (e.g. interview and user observation)• Defines requirements of the user experience and user-system/system-system interactions through narrative and pictorial artifacts, driving speculation about the stability and accuracy of requirements out of the development process• Performs and organizes mock-up audits, certification actions and reviews• Recommends changes to, and approves user interface design to ensure compliance with requirements, functional specifications, and technical design• Proposes, facilitates and drives the development of solutions to the problems posed by requirements• Works with content and engineering teams to analyze and document content structure and system logic necessary to support requirements• Reviews and recommends changes to system design and architecture as described verbally or through written artifacts (e.g. sequence/activity diagrams, pseudo-code)• Collaborates with team to identify, assess impact of, and track changes throughout project life cycle• Assists with development integration and quality assurance testing as needed• Estimates project analysis resource needs and provide input into project plans and project schedules• Promotes the development, strengthening, expansion and innovation of health information sources and web-based systems

Developed marketing plan for company and discussed with CEO strategic changes and positioning of Company. As a one person sales team identified potential clients and resources needed to grow the company. SALES• Coordinated marketing plan, media scheduling, managed social media, press releases and events.• Created blog to inform present and potential customers of trends in the healthcare billing arena.• Participated in marketing events such as seminars, trade shows, and other assigned events.• Prepared monthly status reports for CEO.CUSTOMER SUPPORT- Identified and resolved client concerns;- Researched proper Current Procedural Terminology (CPT) and International Classification of Diseases (ICD) uses and supporting documentation.- Answered questions about denials and changes in coding.- Recommended protocols and coding based on customer’s scope of practice.

-Served tables-Translated for any Hispanic clientele that were uncomfortable using English-Organized other servers during events and busy evenings-Trained new servers in duties, responsibilities and tasks-Cross-trained to assist in multiple other positions as necessary