Jose Diaz Email & Phone Number

New York, United States

Los Angeles, California, United States

San Francisco Bay Area

Greater New York City Area

2015-Present: Flagship Store ManagerManage the full life cycle of over 200 employees and maintain a positive/safe work environment. As a generalist, I lead a Flagship team that consists of specialists for Controlling, Visual, Human Resources (ROTD), Facilities, and Security. -Worked with several departments from our support office to successfully plan and execute press events along with global campaign launches-Trained store managers, district roles, support office roles, and two intern positions from H&M’s Leadership Training Program-Strategize and create action plans to achieve all store KPI’s through leading by example, building my team, leading with vision, communicating in an inspiring way, building trust, driving goals forward, developing others, and developing myself 2014-2015: Store Manager- NYC MarketRelocated to our NYC market to manage role clarity expectations, turnover employees not meeting brand expectations, and achieve the best customer offering. Achieved higher profit margins by meeting sales budgets, lowering salary costs, and lowered reductions. 2012-2013: Store Manager for Rebuild ProjectAchieved phase changes through planning and partnership with project managers. Maintained overview for all project time-frames which included configurations of operating a second building during the phases of the current building. Took all necessary actions to achieve profit margin by maximizing sales, balancing salary costs, and minimizing reductions. 2008-2013: Department Manager/ Store Manager•Provided HR expertise in the areas of feedback- for development and coaching, employee relations, compensation, and organizational development•Set yearly sales budgets and adjusted monthly, weekly, and daily sales goals; acted to secure efficiency KPI's•Maximized sales through joint operational and commercial focuses to secure highest level of profitability•Maintained a high level of direct and indirect customer service