Sales and expenses monthly goals. Marketing.Hire, train and monitor automotive sales employees and process and monitor commission sheets and payroll. Determine and upgrade in compliance with Federal and State laws affecting automotive sales. Support salesmen to set realistic and aggressive monthly targets and support deal closure and approval. Monitor departmental customer satisfaction ratings and ensure potential buyer follow up to develop, execute and supervise sales control system. Advertising services and securing equipment and customer information. Handle retail related concerns and coordinate with salespeople to close vehicle purchase deals. Responsible for purchasing, appraising and managing inventory. Forecast annual dealership sales by estimating total vehicle sales.Hold scheduled sales training and meetings to plan and implement automotive sales objectives. Respond to customer complaints and ensure highest level of customer satisfaction.

Launched and Started Sames Red Barn Service Department.Equipment acquisition and Management Software.Accomplished customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.Achieved customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.Implemented customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.Developed customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.Improved customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.Maximized customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.Accomplished information systems and organization mission by completing related results as needed.

CUSTOMER SERVICE (Primary Point of Contact)Damage Analysis and Estimating.DRP Liaison and Contact Person. Supervise parts procurement and supplement processMonitor sublets and production schedulingMonitor several key indicators, including daily production statistics and regional benchmarks in order to achieve productivity projections and meet our customer's expectations.

Production Manager.Planed daily production schedule in order to keep company goals and objectives.Ran daily production meetings.Prepared and kept track of supplemental repairs and/or hidden damages.Kept track of vehicle repairs to prevent delays and to improve quality and cycle time.Quality Control Inspections prior to vehicle delivery back to customers.Estimator.Estimate and Blue Print damages for each vehiclePrepare estimates in accordance with DRP programs.Prepare Supplements and keep track of repairs to deliver vehicles as promised.Deliver Final product to customers.