Jose F. Costa Email and Phone Number

In this role, I bear overall responsibility for managing the company’s client portfolio and fostering relationship with clients and partners at corporate level. I oversee the Sales Team, define customer service guidelines, deliver advice, and monitor exchanges with clients to ensure successful sales conversion. I am responsible for the company’s sales tools, marketing campaigns, contract models, emergency procedures, and booking conditions, providing comprehensive reports to company owners with recommendations for improvement.My key contributions for this role:• Played the key role in achieving company’s growth (initiated with 7 staff members and now over 40).• Ensured proper execution of networking and human connection strategies that resulted in spectacular growth of client portfolio across multiple markets, including leading corporates in top position.• Leveraged quality communication skills to negotiate and secure favorable contracts with key players in global luxury travel industry.• Devised and implemented robust policies and procedures across departments to create a well-managed and up-to-date data base.• Accomplished maximum client satisfaction by handling escalations of complaints in an efficient manner, while ensuring minimum damage to the company.• Launched B2B email campaigns and expanded subscriber list from 900 to 5,000+ travel designers.• Improved company’s presence in international trade shows, directing all aspects from logistics and merchandising to meeting planning and execution.• Built and strengthened relations with suppliers, securing the most favourable conditions in the market and maintaining strong collaborations with all parties.• Established company policies for remote working in adherence to local Covid19 protocols.• Achieved emergency agreements for trip postponement policies that resulted in a saving of over half million euro in refunds, following Covid19 outbreak.