I am a motivated and skilled individual seeking new opportunities in IT Support. Through completion of the Google IT Support Professional Certificate, prior experience as a Consultation Agent, and an Advanced Repair Agent, I have developed skills in customer service, networking, operating systems (including Windows, Linux and macOS), system administration and security. My training and work experience has given me hands-on practice in these areas. I am passionate about continuously learning in the IT field and support people to solve their technical problems.My skills include: Basic computer architecture, Operating systems (Windows, Linux), Remote connection and virtual machines, Computer networking, Software management, Troubleshooting, Customer service, Routing concepts, VPNs and proxies, Permissioning, Package and software management,Process management, Resource monitoring, Systems administration, Configuration, Centralized management, Implementing/managing directory services, Data management and recovery, IT security, Cryptology/encryption, Hashing, Network security