Jose Garcia Email and Phone Number
Jose Garcia work email
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Jose Garcia personal email
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Jose is back in the US to lead the Service Delivery of all retail accounts in America. Jose started his IT, BPO, and Outsourcing career in 1992. He has vast knowledge of the Outsourced markets of India and the Philippines. Jose has extensive Operational and Start-up experience in leading IT Service Desk and Call Center Management. Jose is very knowledgeable and understand the customer perspective of Global customers and especially US based customers. Jose has significant International management experience with assignments in India, Singapore, and the Philippines. Jose has experience in creating and leading the direction of an organization's Outsourcing strategy. Jose has experience as the Operational Leader for MNC's and ensures the success of the offshore investment. Specialties: Has extensive Global management experience, Start-up, and Turn Around Business, Outsource Vendor Management, Budget Planning & Management, Leadership, People Management, Training, Mentoring, Coaching, Contract Negotiations, Organization restructuring, Customer Service, Consumer Technical Support, Commercial/Enterprise Technical Support, In-house Delivery, Field Services.
Health Credit Services
View- Website:
- allylending.com
- Employees:
- 51
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Director Of Operations And ServicingHealth Credit Services Dec 2017 - PresentCharlotte, North Carolina AreaLead the day to day operations and long term strategy that support Health Credit Service customers and providers.
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Vp Service Delivery - Retail America RegionSutherland Global Services Oct 2016 - Dec 2017Charlotte, North Carolina AreaI am currently responsible for the operational delivery of all retail accounts being delivered in North America. I work with various teams in different Sutherland sites in North America to deliver the agreed upon performance metrics. I also ensure that the team delivers internal financial commitments. I bring my domain expertise in retail to the various clients to add value to their business. I work with the team to provide process improvements and various business value adds to help grow the partnership. -
Vice PresidentSutherland Global Services Mar 2014 - Sep 2016ManilaJose is currently responsible for the service delivery of 6 major accounts totaling approximately $65M to the company's P&L. These accounts are in various industries. They range from the largest Telco in the world, to major online retail company, and leading software technology companies. Jose empowers and guides the career of 7 senior leaders that help drive the success of these major accounts. The teams service various geographies such a North America, Europe, and Australia. Jose also has site responsibilities which entail the overall security, morale, and well being of almost 4,000 FTE that provide service for these accounts. Jose also assist in driving new business for the company by enlightening potential clients of the advantages of outsourcing and sharing his vast experience in the Philippines and India.
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Director Of Business OperationsCognizant 2012 - 2013ManilaJose is the Business Operations Director for the Cognizant team that provides IT Services for one of the leading Swiss Wealth Management firms in the world. The organization is spread into 4 separate sites around the world. As Busines Operations Director, Jose is responsible for several major functions such as Finance, People, Work Force, and Reporting/Analytics. The whole organization is comprised of over 700 FTE. Financial responsibilities consist of full Financial oversight for all 4 sites and ensuring they are meeting the appropirate financial targets. He is responsible for the financial improvement initiatives to ensure profitability margins are met. He is also responsible for Workforce planning and rightsizing of the sites to meet the customers needs. Jose drives the communication and information flow to the client and to internal Cognizant executives.
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Director Of Service DeliveryMicrosoft Mar 2010 - Jul 2012PhilippinesJose was responsible for managing all the outsourced vendors in the Philippines that provided support for Microsoft XBOX Customers. At certain times, there were 4 active vendors with as many as 1600 agents that provided this service.Jose drove operational efficicency and ensured the best possible customer experience for XBOX customers. -
Director Of Dynamics Support For ApgcMicrosoft Sep 2006 - Mar 2010SingaporeJose was responsible for Microsoft Exchange and Microsoft Office support in the APAC region. Jose eventually handled the Dynamics product lines as well. He was directly responsible for an organization that span from India, China, Singapore, Australia, and the Philippines. The teams provided mission critical service for both Professional and Premier Microsoft customers and Partners.Jose was responsible for the professional development of about 60 Microsoft employees. Jose was responsible for turning around the Dynamics beusiness and eventually exceeding their customer service goals
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Senior Group Manager (Bangalore, India)Microsoft Oct 2004 - Sep 2006As Group Manager Jose was responsible for starting the Exchange support at the Microsoft India Global Technical Support Center in Bangalore India. Jose was responsible for hiring the first Support Engineer and Manager. It eventually grew to over 230 Support Engineers, 13 Team Managers, and 2 Group Managers all reporting to Jose.Jose was accountable for the day to day operational precision of the teams which supported North America, EMEA, and eventually ANZ.
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Service Deliver Manager (Charlotte Nc, Usa)Microsoft Jan 2003 - Oct 2004Jose was responsible for starting the Outsourced support for a Microsoft product line in Mumbai India. Jose grew a team to 300 Support Engineers within the first ten 10 months.
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Team Manager (Charlotte Nc, Usa)Microsoft Jun 2001 - Jun 2003
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Technical Lead (Charlotte Nc, Usa)Microsoft Jan 2000 - Jun 2001
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Microsoft Consulting Service: ConsultantMicrosoft Oct 1997 - Jan 2000
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September 1992-Feb 1997Microsoft Sep 1992 - Feb 1997Jose provided mission critical support for various levels of Microsoft customers.The products he supported ranged from DOS 5.0, Windows 3.0-Windows 95, and Microsoft Exchange Server.
Jose Garcia Skills
Jose Garcia Education Details
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Mangement Information Systems
Frequently Asked Questions about Jose Garcia
What company does Jose Garcia work for?
Jose Garcia works for Health Credit Services
What is Jose Garcia's role at the current company?
Jose Garcia's current role is Director of Operations and Servicing at Health Credit Services.
What is Jose Garcia's email address?
Jose Garcia's email address is jo****@****ail.com
What schools did Jose Garcia attend?
Jose Garcia attended University Of North Carolina At Charlotte.
What skills is Jose Garcia known for?
Jose Garcia has skills like Start Ups, Customer Service, Business Process Outsourcing.
Who are Jose Garcia's colleagues?
Jose Garcia's colleagues are Lorie Rouse, David Leder, Uxc, Ma Jiawei, Kiran K, Tyler Raypole, Andrew Harris, Patty Perago.
Not the Jose Garcia you were looking for?
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4belair-llc.com, gmail.com, gmail.com, evokeadvisors.com9 +132336XXXXX
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Jose Garcia
Glen Rock, Nj2boc.cn, hotmail.com -
Jose Garcia
San Francisco Bay Area -
Jose Garcia
Port Chester, Ny4cablevision.com, cablevision.com, theswitch.tv, cablevision.com2 +151680XXXXX
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Jose Garcia
Greater Houston5utexas.edu, f-e-t.com, gapinc.com, utexas.edu, building-controls.com
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