- IT projects- Equipment orders management- Incident management in ServiceNow- Request management in ServiceNow- Equipment inventory- Printers management- Local and remote support to all users - Active Directory management- File and print server administration- CTPAT and OEA member and auditor

- SAP support- SAP trainings- Cycle counts audits- Inventory - SAP reports

• Leadership and collaboration in weekly and monthly meetings.• Collaboration in IT projects.• Training for users of all levels.• Purchase of computer peripherals and equipment.• IT budget management.• Negotiation of IT contracts.• IT support for 200 users of all levels.• Costs reduction.• Access control management.• Management of incidents and requests in the Remedy system.• Asset management in the Remedy system.• Validation, reparation and maintenance of thermal, laser, matrix, ink and card printers.• OS image deployment.• IT metrics presentation and elaboration.• Validation, reparation and maintenance of desktops, laptops and servers.• Administration of PBX, VoIP and voice mail.• Design of labels and databases.• Handhelds management for warehouse and shipping area.• CCTV management.• Active Directory administration.• Administration of backups.• File and print server administration.

• IT Support to 500 users.• Installation of wire and backbone structured.• Reparation and maintenance to thermal, laser, matrix and ink printers.• Reparation and maintenance to computers and laptops.• Local development apps• PBX and voice mail administration, 200 extensions.• Email administration.• Labels and databases design.• IT equipment inventory.• CCTV management.• File and print server.• Access control management.• Active Directory administration.• Backup administration.