Jose H. Jimenez Email and Phone Number

Oversees the day-to-day operations for the Cashiers office including closing and bank deposit processes.Prepares daily cash reports, balances cash drawers, reconciles receipts, and investigates and resolves any irregularities. Prepares cash receipts for bank deposit.Provides training and guidance on the recording of all transactions including tuition & fee payments, housing payments, meal plan payments, third party contract payments, and waiver payments.Ensures that the cashiers office follows internal controls, policies, and procedures.

Maintain a positive work environment for all Cashiers. Resolve cash tills at the end of every shift. Generate accurate till reports for each register. Manage and perform all check-out functions on a daily basis. Communicate clearly and openly with customers. Manage the check-out area and ensure each station remains clean and efficiently run. Respond to Cashiers’ requests for price checks and other functions for customer service. Listen to customer complaints and questions and refer them to the assistant manager when required. Ensure all stations have adequate cash and change at all times. Serve as the primary point-of-contact for customer service associates

- Create verification controls (Billed vs. Outbound). Design of CCTV and Access Control Systems, 24/7 monitoring.- Management of Subcontracted and Internal Watchers, job description and control.- Creation of the Standards and Procedures for Physical and Industrial Security, and for the selection and hiring of personnel from sensitive areas. - Creation of Evacuation and Contingency Plans. Preparation of Security Policy and Procedures Manuals based on Basc standards. - Fraud case management, and submission to Justice for theft. Management of Burglar and Fire Alarms and Electric Fences.

My main function was to Prevent, Detect and Correct the occurrence of incidents, accidents, irregularities and anomalies that could affect the operation and / or interests of the Company. -Reduced in almost 100% the fraud in Credit and Debit Cards. - Implementation, adaptation and integration of technological security systems (CCTV, Burglary and Fire Alarms and Access Control. - Training for the institution's staff on fraud prevention and Natural Disaster Management (Hurricanes and Earthquakes). - Supervision of internal and subcontracted personnel. - Mitigation, Investigation and Analysis of Financial Fraud.

The operational management, operation and distribution of Debit and CreditImplemented and developed the project of Debit and Credit.Implementation of the operation of the network of automated teller machines (ATMS).Managed claim disputes and obtaining an excellent customer satisfaction.