Jose Jacinto Email & Phone Number

Fresno, California, United States

Fresno, California, United States

• Receive Incoming calls from customers. Helping Medicare advantage members from the Pacific Northwest Region. States include Nevada, Idaho, Washington, Oregon, and Wyoming. Assigned to exclusive team of concierge.
• Solving members issues and concerns with a 1st call resolution mindset.
• Utilizing the QUEST call training provided by Aetna. Quality, Understanding, Empathy, Summarize and Trust, used during all calls received from members.
• Explaining claims process and procedures to members.
• Assisting members schedule medical, dental and vision appointments.
• Educating members available benefits using Evidence of Coverage, interpreting policies and procedures.

Fresno, California, United States

• Field Service Team Leader of durable medical equipment distributed to hospitals from Bakersfield to Merced CA. Managing daily route to increase customer service satisfaction. Wound healing service is our # 1 priority..
• Leader of wound vac distribution center. Daily orders are shipped via UPS to home patients in the state ofCalifornia, Nevada, Arizona and Utah. 100% ship rate Monday - Friday is met.
• Dispatch Manager, contacting customers/Point of Contacts (POC) regarding drop ship deliveries to hospitals. Coordinating ETA for delivery with KCI Representative, confirming room numbers and special precautions with.
• Training and directing a four-member crew, Field Service Representatives 1 of processes and proceduresregarding cleaning and quality control of medical equipment used. Assisting with system issues regarding wound vac.
• Monitor monthly Inventory of parts and disposables and bimonthly asset inventory in Service Max software.Audited and confirmed process being followed by KCI standards.
• Strong Customer Service and problem-solving skills. Over 10 years of experience. Able to adapt to situation and state customer is in. KCI offers customer service and we are here to service the customer.

Fresno, California, United States

• Promoted to Warehouse manager with Curt MFG distribution of trailer hitches and supplies from 2011 to 2013. Displayed leadership to a crew of 6 team members. Hired, trained and motivated warehouse staff to meet tight.
• Planned and implemented layout enhancements to promote efficiency and maximize space utilization.Restructure of warehouse using serpent style layout for efficient picking due to customer demand.
• Analyze customer order fill if not @ 100% target rate. Using customer order history or upcoming customer events to maximize inventory efforts. Communicating with customer is vital.
• Assist customers with order entry via phone, fax or email.
• Order shortages and/or overages investigated and corrected.
• Application assistance provided to customers for correct trailer hitch and electrical.