Jose Laguda Email & Phone Number

Carlsbad, Ca

Main function to support mixed environment of Apple and PC users in environmentally responsible active wear apparel company. Utilizing Atlassian Jira software to manage projects and support desk functions to effectively manage and organize workloads. Utilizing Remedy to also manage IT tickets for Columbia Sportswear related items to resolve.I am currently enrolled for Carbon Black Analyst to support the security of the IT infrastructure.Support the retail stores in troubleshooting normal IT day to day functions through their KWI retail software POS and back office operations.Work with the parent company Columbia Sportwear in addressing support tickets assigned for prAna issues through the Remedy ticketing system.Support Mac users through the use of JAMF software as well as imaging and deploying computers.Aided in the transition from Windows 7 machines to Windows 10. Completed the migration from Office 2013 to Office 365. Utilizing SCCM in an Azure environment to configure and deploy PC workstations.Working on improving conference room AV equipment to suit the needs of the business to conduct meetings through WebEx and Skype. Multimedia installation and support.Support the Executive staff for their IT needs. Responsible for companywide communications for IT related information.Responsible for the maintenance and deploying of telephone equipment and system.Utilized TeamViewer software to remotely support users globally.Finding Digital Signage solution to deploy digital media in an effective manner to the business and its customers.Supporting users and imaging Apple machines utilizing JAMF software.

Escondido, Ca

Provided IT support to the nearly 1,200 employees at Stone as part of a hard working and progressive IT team. Aided in the progression of new software and hardware deployment to stay current with technologies. While mainly a Dell house, I worked on configuring and deploying the Dell desktops, laptops and tablets. I also had the opportunity to configure and deploy Apple iMacs, MacBook Pros and iOS devices.The support provided was dynamic as support was for all business aspects such as production, accounting, media, sales and distribution, and the administrative staff that supported and ran those departments.Experienced in the installation, configuration and support of various software from Microsoft Dynamics AX, Microsoft Dynamics for Retail, Inductive Automation Ignition, Tableau, and EoStar.Aided the team in the transition from Microsoft 2013 to Office 365. Worked with the team on the transition from file server to using Microsoft SharePoint and OneDrive.Worked on configuration, deployment and support of multifunction networked copiers and printers throughout the company.Aided in the setup and build out of two new breweries in Richmond, Virginia and Berlin, Germany. Took on special projects and allowed to lead such project to either implement new solutions or improve upon existing systems.I was able to work with various teams training on software and finding solutions when problems presented itself. I communicated effectively with all business units to explain any changes in policy or train people to work with the company's various systems. Took on tasks in communicating any such policy or systems change. Worked on the transition from Track-IT! to Service-Now for service management and ITSM process to enhance the support desk function.Aided in pricing and procurement of IT related equipment and software. Also tasked to the support of special projects on getting quotes from vendors and getting the projects completed.Multimedia projects all buildings

Greater San Diego Area

As IT Administrator from April 2005 to December 2013, I managed all aspects of the Information Technology infrastructure. Coordinated between the various Pacific Scene Family of Companies to make sure the backbone and various servers and workstations were up to date and communicating effectively with the network. Managed the IT budget for all the various companies. In charge of all technology procurements under the supervision of the CFO. Coordinated with consultants to fulfill the needs of the companies served. Facilitated all help desk submittals to ensure that operations continued as uninterrupted as possible. Implemented and maintained Microsoft Server from 2000 to 2008, Active Directory, Microsoft Exchange, VMWare, Microsoft SQL, Microsoft Office and supported all Windows and Apple desktops and laptops. Managed all networking, Sonicwall VPN, and remote site monitoring. Managed Symantec Endpoint software as well as Symantec BackupExec software. Supported Meridian Systems Prolog project management software. Supported SureTrak scheduling software. Maintained the corporate website and worked with the website consultant through its development. Purchased, implemented and maintained Dell servers and workstations throughout the various remote jobsites and main offices. Also implemented and maintained all printing, scanning, copying device for all remote and main offices.

Project Coordinator from November 1996 – April 2005, facilitated aspects of home development between the main office and field offices, subcontractors, city and county development departments, utility companies, redevelopment agencies, and the various homebuyers. Assisted in writing contracts, general correspondence, and keeping jobsite meeting minutes. Also assisted in processing documents through the City of San Diego. Coordinated all customer service submittals and warranty service. Promoted from this position to IT Administrator.

Employment in the counseling and treatment of drug and alcohol addiction in the Pan-Asian and Pacific Islander communities. Coordinated self-help groups as the self-help facilitator. Counselor to the new adolescent treatment unit. Helped establish dynamics to group therapy of the adolescent unit. Transportation facilitator for the adolescent unit. Responsible for creating and maintaining confidential client files. Assisted in setting up and maintaining computer systems for treatment facility.Certificate of Appreciation, November 22, 1995 for establishing and maintaining the self-help groups for the UPAC ADT Program.

Education record

Education record