Jose Legaspi Email & Phone Number

New York, Ny, Us

• Windows 10 and Mac OS troubleshooting and support.• Needs to have intermediate to advanced knowledge and troubleshooting skills for Windows 10 & Mac OS• Imaging & Refreshing Machines• Experience Providing support in person and via helpdesk• Experience with work from home setup, VPN’s, etc.• Application Support (O365 suite - heavy Teams and Outlook, Adobe suite a plus)• Hardware Support: Advanced hardware troubleshooting skills (especially supporting Dell Latitude and OptiPlex series equipment)• Active Directory: Experience adding/removing accounts, groups membership• Basic Network Troubleshooting experience• Needs to have good customer service skills to work with End users to solve technical issues

New York, Ny, Us

New York, Ny, Us

• Perform special projects as required.• Maintain status reports to track the Lan/Wan Alert East and West Region• Contact local IT / NY Campus for on call meeting • Provide advice and technical assistance to all MST departments in the preparation of documents for the initiation of procurement actions

New York, Ny, Us

• Identifies correct knowledge documents and support materials to answer questions and troubleshoot issues• Learns about technology and deployment and how they fit within business model/strategy• Explain general navigation to customers; Translates technical terms to non- technical users to help in explaining navigation• Respond to and resolves incidents affecting operations• Perform physical build-out, installing computing devices.• Oversee the activities of onsite vendors performing maintenance• Reset password for multiple apps• Create/modify user accounts • Submit the ticket for moved or job changes • Call employee • Confirm start date, time, place, etc. • Identify computer needs and requirements. • Ensure employee has fully functioning computer and systems access and understands how to use them.• Provide information on setting up voicemail and computer.

New York, Ny, Us

• Order technology equipment (computer, printer, iPad) and software. • Contact local HR and/or Facility to have the system set up in advance. • Arrange for access to common drives, and coordinate SAP roles authorizations. • Arrange for phone installation.