-Maintaining a safe and appropriate online environment for social media users-Review and moderate user-generated content, including text, images, videos, and audio, to identify and address violations of platform rules ensuring that it adheres to the platform's community guidelines and policies-Report and escalate potential threats to the appropriate teams within the organization for further actions.

-Responsible for providing remote technical support and assistance via phone (mainly) and e-mail-Able to understand user issues, provide instructions, and explain basic - intermediate technical concepts in a user-friendly manner-Manage user expectations, maintain professionalism even in challenging situations, and strive to exceed user satisfaction.

-Provide accurate and efficient information about products or services, answer questions and promptly resolve any emerging issues that customers may face through real-time support channels, including phone, email and/or live chat-Conducted in-depth analysis of payment transactions to identify patterns and anomalies indicative of fraudulent activity.-Investigate and document cases involving payment reversals (chargebacks) and fraudulent purchases, employing a systematic approach to gather relevant information and evidence.-Collaborated with cross-functional teams to compile comprehensive reports on fraudulent scenarios, ensuring accurate documentation of findings.