Jose Da Silva Email & Phone Number

Santa Clara, Ca, Us

Santa Clara

•Managed named accounts to identify their ethernet test requirements, and deliver formal solution presentations to customers outlining the added value of Ixia products in the context of their business and operational environment.•Install and configure software, licensing, and hardware for customers, and provide them with pre-sale and post-sale support and escalations.•Orchestrate live demonstrations of solutions, and partner with customers to gain knowledge and insight into the requirements for their operations and projects.•Cultivate professional relationships with key customers, support, and sales representatives.

Santa Clara

•Earned promotion to Senior Regional Sales Account manager in 2015. •Expanded Ixia's Network Test business, including managing a California Bay Area territory with named and strategic accounts. •Collaborated with channel partners to identify business for Ixia’s network visibility. •Tasked with developing and executing business plans for long-term sales growth, including recognizing market trends, and communicating customer feedback to Product Management, Engineering, and Sales teams. •Achieved an average of three new logos a year in both the test and measurement and visibility business units.Key Accomplishments•Presidents Club recipient in 2013, 2015, and 2018•Met or exceeded quota 2012, 2013, 2015, 2016, & 2017•Surpassed 2012 quota by >200%

Santa Clara, Ca

•Imparted technical expertise via sales presentations that provided detailed information concerning Ixia solution capabilities, competitive differentiators, and industry knowledge. •Facilitated technical evaluations of recommended solutions onsite with the customer in their lab or pre-production facility. •Demonstrated an acute understanding of customer future needs to better assist with roadmap and future product feature requests. •Installed software and hardware using Windows and proprietary Ixia operating systems. •Operated with minimal direction from management while also working daily with account director to ensure proper prioritization of tasks. •Instructed and mentored other SEs to share lessons learned and foster a positive team atmosphere.Key Accomplishments•2010 President's Club

•Exhibited quality support for Nortel’s global customers, providing support for such products as Nortel Ethernet Switch (BayStack) layer 2, Nortel Ethernet Routing Switches (Passport 8000) Layer 2, and Layer 3 switches.•Fulfilled level 2 escalation for Nortel Switches, verified bugs, and worked with engineering to identify the issues and test solutions prior to giving code patches to customers. •Mentored engineers on Nortel BayStack and Passport switches.

•Offered technical support for 3Com’s contract and non-contracted customers. •Benefited end-user and small business products such as the ImpactIQ, OfficeConnect LAN Modem, OfficeConnect Dual-analog, OfficeConnect Remote router line, Total Control Modem Pool, Remote Access System 1500, NBX 100 Voice over Ethernet PBX, OfficeConnect Remote 810 ADSL router, and OfficeConnect Remote 840 SDSL router.•Served as Escalation Engineer for Stream International (3Com’s support outsource facility); Team Trainer for Stream International technical facilities, and Escalation Engineer for OfficeConnect product line, reporting all bugs and product issues to engineering for code enhancement.

•Supervised a group of support technicians in the San Francisco Bay Area, and successfully trained and directed 20+ technicians at an outsource support facility in Chicago. •Charged with scheduling and task assignment duties. •Lent assistance to the MIS supervisor in setting up and maintaining the company’s Microsoft Windows NT and Microsoft Windows 95 network.•Aided end user queries regarding the company’s scanner and peripheral product line. •Fielded an average of 25+ live calls daily.

Education record

Associate Of Arts And Sciences (Aas), Electrical And Electronics Engineering, 4.0