Responsibilities of SIS (Workplace Engineering)1. Mantenance & updates of DSM Server infrastructure.The DSM infrastructure is updated rregularly when new features are released or major bugs were discovered.Updating the DSM infrastructure is a critical task and includes updating the applications components on all DSM servers globally.2. Access Management.SIS manages access to DSM console.Access for IT staff is usually granted for the corresponding country OU but can be extended to other countries for specific reasons.3. Creation & Maintenance of global DSM packages.SIS creates and updates global DSM packages. The frequency of updates depends on business needs, security and technical requirements.4. Implementation of hardware models in DSM. SIS is member of global Hardware Standardization Team which is responsible for the evaluation and configuration of global standard hardware models.5. Information to Local IT´s.SIS is responsible to inform IT staff about any changes made to DSM infrastructure, discovered issues and new software/updates.

Providing remote support to European customers over the phone with technical issues both software and hardware related.Logs analysis, data collection to find issues in the company proprietary software.Take active role in the continuous improvement projects towards the development of a better service.Provision of internal and external training.Acquire a comprehensive knowledge about devices and hardware used at Transics and how they should be configured.Documented every call with a detailed ticket of the incident or requestRegular contact with departments within the company, such as Quality Assurance, R&D, Projects Engineers and Sales departments.

Computer Engineering SOTEC Consulting for Alstom, Madrid Spain Team Leader represent IT in front of customers, carrying the IT communication to the clients, taking care for IT related request for development of client infrastructure and ensures quality of services delivered by IT.Coordination of the branch office administrative activities and providing support level 1 and level 2.Oversee and supervising the work of 10 FTE´s.Define and maintain Desktop Standards.Responsibility for ITIL function Incident Management:- Control of levels of service and reporting on the quality of service, Coordination of ITSM processes.Active directory administration and migration – Successful migration of desktop, servers and associated infrastructure from a single site. Active Directory domain to a multi-site, multi-domain forest with over 9000 users worldwide.Managing and maintaining NT and Windows 2000 domains.Spanish domains integration in one unique domain for south Europe (Windows 2003).Active directory 2003/8 administration and maintaining Spain area (4000 users)Blackberry configuration, troubleshooting and administration.Ipass solution (VPN), providing remote access through smartcards.Smartcards printing and troubleshooting related to connection.Service Line in charge of managing workplace environment including:PC´s, Laptop, Workstations, Printers and periphericalsSupport ( Service Desks, Remote Access & VIP support )Support users having voice and data connectivity issues. (VoIP support)Desktop Solutions & StandardsLocal Applications support.Lotus Notes 7 administration ( Servers and users accounts)Altiris Deployment Solution, packaging, software delivery, inventory, upgrades.Communicated solutions in a timely manner using helpdesk-reporting tools such as Remedy Trouble Ticket

Part of End User Services and specifically of Messaging & Collaboration Global Team. Provide 2nd level support and operations to all our on premise systems. A day to day responsibilities was to operate, monitor, support as well as solve incident.