1.Administration and troubleshooting in Genesys Cloud. 2.Administration and Troubleshooting in the platforms mentioned above.3.Creation and administration of SIP trunking between platforms and clients through Site to Site VPN channels or MPLS in platforms such as SBC, System Manager and Communication Manager.4.Administration and support of SBCE AVAYA platform in HA and Simplex.5.Creation and manipulation of menus in plant by means of vectorization, VDNs, Skills, routers and other services offered by Communication Manager. 6.Administration and support of AVAYA Media Server voice platforms.7.Knowledge of troubleshooting in Media Gateways equipment such as g650 and G430 along with their cards and resources.8.Resolution of requirements, incidents and maintenance windows on and off hours according to monthly availability.9.Knowledge of process management according to ITIL.10.Knowledge under IVR platforms such as Experience Portal, Media Processing, tomcat, among others.11.Administration and support in reporting systems such as CMS, Contact Analyzer, Eternal Call History.12. Knowledge of test methods as TSAPI test or Exersicer for validate a make predictive call or make call.13. Knowledge of support about NiceIEX with CMS.14. Knowledge of support about AWS Athena.

1. Hardenization of equipment.2. Administration of Firewall platforms in IP voice as SBCE.3. Administration and configurations of Agents-SIP on SBCE3. Support AVAYA IP telephony infrastructure (Core).4. Administration and management of toll free lines.5. Outbound calls with prefix for masking numbers.7. Administration of AVAYA telephony add-ons such as CMS, ECH.8. Support VMWARE platforms along with your operating system,either Linux or Windows Server (ACP, ASP, Physical Server).9. Execute Tier 2 and 3 escalations taking into account your need(Voice Service Provider, Platform Manufacturer).10. SQL, MySQL and Postgres database management.11. Communications implementer for internal customers on AVAYA telephony.12. Administration of Experience portal.13. Knowledge of test methods as TSAPI test or Exersicer for validate a make predictive call or make call.14. Knowledge of support about NiceIEX with CMS.15. Knowledge of support about AWS Athena.

• Soportar infraestructura de telefonia IP AVAYA.• Administrar plataformas de AVAYA tales como Core AvayaCommunication Manager, System Manager, Sessión Manager,Utility Services, AES.• Administración de complementos de telefonia AVAYA tales comoCMS, Experience Portal, ECH.• Administración de plataformas de Firewall en voz IP como SBCE.• Administración Remota de softphones para sistemas operativoscomo Windows y MAC.

• Soportar infraestructura de telefonia IP AVAYA.• Administrar plataformas de AVAYA tales como Core AvayaCommunication Manager, System Manager, Sessión Manager,Utility Services, AES.• Administración de complementos de telefonia AVAYA tales comoCMS, Experience Portal, ECH.• Administración de plataformas de Firewall en voz IP como SBCE.• Administración Remota de softphones para sistemas operativoscomo Windows y MAC.• Soporte plataformas VMWARE junto con su sistema operativo, yasea Linux o Windows Server.• Ejecutar escalamientos de Nivel 2 y 3 teniendo en cuenta sunecesidad (Proveedor de servicios de Voz, Fabricante Plataforma)

• Ejecutar un análisis de monitoreo bajo su herramienta de gestión.• Realizar configuraciones como ingreso, retiro o cambios enalertamientos, delays y graficos de comportamiento en plataformaOrion SolarWins.• Escalamientos de Nivel 2 y 3 a personal de ingraestructura.Manejo de SLAs y KPIs de acuerdo al servicio pactado en cliente.

• Soporte de Datacenter a nivel de File Server, Active Directory, administrador de office 365 Enterprise.• Ejecutar mantenimientos de Equipos de Computo en la Compañia • Realizar un soporte de Nivel 1 bajo los servidores de la compañía.