Collaborate with our key business partners to drive sales portfolio strategy implementation, consult with strategic partners, and communicate organizational objectives both internally and externally. Engages with Sales Operations to ensure understanding of strategic priorities and roadmap. Propose solutions to improve the overall quality and efficiency of sales processes. Offer technical guidance to ensure the solutions identified meet PayPal Enterprise standards and are secure and stable.

Global Project Manager for the Global Sales Organization. New organization at PayPal, working to consolidate regional support, tools, reporting, and enablement teams into cohesive Centers of Excellence. Assisted the Direct of Global Sales Support in formulating project intake, planning, and execution teams. Led several global initiatives as Project Manager involving not only Salesforce.com and other business applications, but also PayPal Product launches and office consolidation.

Lead Salesforce.com administrator for PayPal’s NA Distribution business unit which includes Telesales and Channel Sales. Manage one Salesforce.com Administrator and one Salesforce.com Developer resource. Maintain project roadmap for new business initiatives and priority for multiple work streams (big fixes, change requests, projects, and integrations).

Supported the NA Retail sales team as sole Salesforce.com administrator. Tasked to drive user adoption and efficiency balanced with compliance to corporate information security, legal, and risk management protocols.

Primary administrator for the Force.com platform supporting such groups as Direct Sales, Channel Sales, Sales Operations, and Customer Support. Guided change management and provided business process guidance for the Force.com platform, sales cloud, service cloud and managed applications.

Lead for Salesforce.com application. Responsible for change management, including gathering requirements from the field and management team, system configuration, testing, and communication. Lead global team of sales subject matter experts to define Salesforce.com changes. Manage releases for SalesForce.com platform that include sales, service cloud, and managed applications.

Provided order fulfillment, pricing, and security SAP support for customer service organization. Responsible for distribution pricing programs, including advising business of system capabilities. On-going involvement in Sarbanes-Oxley auditing. Adapt technical security reporting for finance and upper-management.

Requirements gathering and end user testing support during for SAP implementation. Maintained user authorizations on SAP and E-Business applications for Americas region. Monitored and troubleshot SAP and E-Business issues.