Jose Manuel Email and Phone Number

• Accountable for services involving 250k direct debit setups, 1.4 million repayment users and payment plans covering £500 million of debt annually • Setting the focus of several large discovery periods. This includes defining user research plans, design priorities, team profiles and shaping development work • Leading two Scrum teams of over 15 people to deliver critical features in the payment by instalments and repayments areas • Delivered AIS Open Banking for the P800 refunds service - a new strategic capability for HMRC• Delivering enhancements and on-boardings of five digital products across a complex architecture and taxation landscape • Led the discovery & development of the 2022 Future Steps mobile app for the Prince’s Trust, receiving plaudits from the charity and the Capgemini UK Managing Director • Lead Government Digital Service (GDS) assessor. Accountable for ensuring services are of the required quality prior to moving to the next stage of development

Jane’s Wish is local charity with the purpose of organising and funding days out / activities for children affected by cancer in Sussex. We hope to enrich thousands of young lives and bring a smile to those who need it most.

Leading the Nando's BA/Product Owner team to deliver a great business analysis/product owner function within Nando's.• Line managing a team of five business analysts and product owners to form product best practice and develop the team in their career• Product Owner for the Delivery and Takeaway website. Accountable for forming and managing the product backlog, working with business stakeholders of all levels and understanding the impact of technology change• Working closely with the product team within a SCRUM methodology to define and deliver against quarterly OKRs, while supporting the longer-term product and business strategies• Owning the business analysis for the Delivery and Takeaway website, ensuring changes are managed end to end, analysing and supporting technical and business impact

Lead Business Analyst April 2016 to March 2018:Business Applications lead, accountable for developing department roadmaps, strategy, resource planning and day to day department operations. Leading complex project teams across multiple countries and brands, to unlock the value of retail technology. Working with director-level stakeholders to shape, plan and deliver technology projects, to support business growth and deliver value to our European customers.- Leading the European IT stream of a project to deliver click & collect, owning the end to end process mapping, requirements, store training and deployment.- Carrying out competitor analysis of EU e-commerce websites, helping to shape the strategy of a European web re-platform- Mapping the entire front end store payments process, helping to up skill peers on payments architecture during a payments project inception- Engaging field and store teams in an internal traffic solution to track peak customer trading areas of stores, and finding the unlock to deliver KPI growth through optimising payroll and store layouts- Ensuring that every peak period delivers great results, by leading IT managers in creating a sustainable peak playbook to support the business during the busiest trade periods Business Analyst October 2014 to March 2016:- Leading the MyStore visual merchandising project, delivering an innovative digital solution for Stores to improve their visual display execution. Working with Franchise, multi-brand and multi-national teams to achieve successful project delivery across Europe- Project managing and leading analysis of Tech Request tool for internal business customers. Using industry recognised Customer Experience and Customer Satisfaction measurements to enhance the way internal customers request technology- Leading preparation and execution of Peak Support for IT, working with business and support teams to deliver a smooth Peak period

Lead Business Analyst on e-commerce desktop/tablet/mobile development and business process improvement:• Lead project discovery phase on premium delivery options on offer on annsummers.com. Carrying out stakeholder workshops, competitor analysis, market research and enabling the business to choose a future delivery offering to enhance the online customer experience• Delivered end to end Click & Collect project, gathering requirements, writing functional specs and defining end to end business and technical processes. Also feeding into Store training and producing Quick Reference Guides for business users• Delivered brand new Mobile site m.annsummers.com, defining business requirements, supporting testing and co-ordinating the resolution of post-go live issues• Implemented change to successfully reduce website payment drop out rate by 30%• Delivered PayPal as a new payment method on the website, accounting for 30% of daily web sales• Successfully delivered Checkout UI changes to increase conversion• Owning the end to end support for all e-commerce support issues: implemented a robust system to streamline the Web Support process

Business Analyst on the Space, Range and Display Programme, Forecast & Supplier Ordering Programme and project pre-demand:• Project managed the successful delivery of a Head Office query management solution and single sign on capability (Zendesk)• Successfully organised and delivered a testing phase as Test Execution Manager for six months, monitoring progress to plan to keep the Test Cycle on track for completion• Facilitated the defect management process during a test phase, supporting the business in creating, prioritising and resolving defects during UAT using HP Quality Centre• Investigated, collated and presented proposals for potential future projects, including a supported benefits case• Built strong relationships with product suppliers to deliver pre-demand work to a high quality• Working with a multitude of business, IT and third party colleagues to deliver business requirements to the right time, quality and cost

Business Analyst on the Labour Management Project, delivering a more efficient labour management system and business process in stores:• Jointly led a single work stream, leading several business workshops to successfully define and sign off business requirements• Owned the relationship with senior business stakeholders, up to senior manager level• Worked closely with third party suppliers (Kronos) to design and present screen prototypes to business stakeholders• Set up and managed a change control process after the baseline of requirements, out a process in place among the project team to adhere to this• Supported Store Managers in planning and presenting business change workshops to a mixture of senior business managers, including Regional Managers• Defined end to end as is and to be process maps and gained business/project sign off

Joined company as a Retail Graduate and managed Departments in multiple sized Store's, including Produce, Grocery, General Merchandise and Trading. Have also ran a London Convenience Store as part of graduate development.