• Provide case updates, detailed reporting, proactive notifications, and product documentation• Deliver in-depth technical analysis for highly complex application delivery issues• Coordinate customer’s migration projects to accelerate the adoption of Citrix products • Establish and maintain communications channels with multiple Citrix teams to meet customer’s needs• Handle high priority cases effectively in order to strengthen Citrix’s relationship with key customersHardware Technical Relationship Manager also perform as escalation engineers to assigned accounts • Escalation level support of NetScaler and CloudBridge product lines• Support of various platforms which include MPX ,SDX, and VPX solutions. • Subject Matter Expert in : NetScaler Gateway / Access Gateway Enterprise Edition NetScaler integration with : Citrix XenApp, Citrix XenDesktop , Citrix StoreFront , Citrix Web Interface , Citrix XenMobile (AppController | MDM) , Citrix ShareFile, Citrix Receivers (Desktop & Mobile) , Worx Apps Remote connection methods : SSL VPN , CVPN , MicroVPN , SecureBrowse, ICA Proxy Authentication Methods : LDAP, SAML , RADIUS , Smart Card, x.509 Certificate , Kerberos KCD, HTTP Basic SSO , Forms based • Skilled in expert level analysis, troubleshooting, and manipulation of traffic to assist with isolating and identifying data communication issues. • TCP/IP, HTTP/S, Routing, Network Security, Application Layer Protocols, Layer 4-7 Load Balancing, GSLB, SSL Acceleration, FIPS• Reproduction of issues in lab environments to verify data points and provide feedback to Citrix Engineering

• Escalation level support of NetScaler product line• Support of various platforms which include NetScaler SDX and VPX solutions. • Subject Matter Expert in : NetScaler Gateway / Access Gateway Enterprise Edition NetScaler integration with : Citrix XenApp, Citrix XenDesktop , Citrix StoreFront , Citrix Web Interface , Citrix XenMobile (AppController | MDM) , Citrix ShareFile, Citrix Receivers (Desktop & Mobile) , Worx Apps Remote connection methods : SSL VPN , CVPN , MicroVPN , SecureBrowse, ICA Proxy Authentication Methods : LDAP, SAML , RADIUS , Smart Card, x.509 Certificate , Kerberos KCD, HTTP Basic SSO , Forms based • Skilled in expert level analysis, troubleshooting, and manipulation of traffic to assist with isolating and identifying data communication issues. • TCP/IP, HTTP/S, Routing, Network Security, Application Layer Protocols, Layer 4-7 Load Balancing, GSLB, SSL Acceleration, FIPS• Promoting team environment by assisting fellow employees and mentoring other engineers on advanced troubleshooting, debugging and case management• Assist/drive resolution of technically complex, mission critical or hot issues• Reproduction of issues in lab to verify data points and provide feedback to Citrix Engineering • Play role in the interviewing and training of new team members• Direct support of following additional products : Citrix Insight, Citrix Command Center, Web Interface on NetScaler

• Escalation level support of NetScaler product line• Support of various platforms which include NetScaler SDX and VPX solutions. • Subject Matter Expert in : NetScaler Gateway / Access Gateway Enterprise Edition NetScaler integration with : Citrix XenApp, Citrix XenDesktop , Citrix StoreFront , Citrix Web Interface , Citrix XenMobile (AppController | MDM) , Citrix ShareFile, Receivers (Desktop & Mobile) , Worx Apps Remote connection methods : SSL VPN , CVPN , MicroVPN , SecureBrowse, ICA Proxy Authentication Methods : LDAP, SAML , RADIUS , Smart Card, x.509 Certificate , Kerberos KCD, HTTP Basic SSO , Forms based • Skilled in expert level analysis, troubleshooting, and manipulation of traffic to assist with isolating and identifying data communications issues. • TCP/IP, HTTP/S, Routing, Network Security, Application Layer Protocols, Layer 4-7 Load Balancing, GSLB, SSL Acceleration, FIPS• Promoting team environment by assisting fellow employees and mentoring other engineers on advanced troubleshooting, debugging and case management• Assist/drive resolution of technically complex, mission critical or hot issues• Reproduction of issues in lab to verify data points and provide feedback to Citrix Engineering • Play role in the interviewing and training of new team members• Direct support of following additional products : Citrix Insight, Citrix Command Center, Web Interface on NetScaler

Work with following technologies / Systems : Citrix Provisioning for Desktop, Windows 2000 /2003 Servers, Windows 2003 Active Directory, Exchange 5.5 & Exchange 2003 Servers, Microsoft 2000 & 2006 ISA Servers, Microsoft 2000 & 2005 SQL Servers, Cisco BBSM, Cisco Wireless Control System, Cisco Wireless LAN Controllers & 1100, 1200, & 1400 Series AP’s, Cisco 1700, 2600, & 3700 routers, Catalyst 3500, 3550, 3560’s,3750’w and 6509’s Switches, Dell 1850, 1950,2400, 2500, 2650, & 6850 Servers, Cisco 7910, 7940, 7960 IP Phones, Cisco Unified Communications Solutions (Call Manager) 6.0 , Cisco Unity 5.0 Server, Cisco Voice Gate Ways & ATA's, Cisco LMS 2.6, Citrix Xen Server, VMware ESX 3.5 & Virtual Center, NetApp 3020C SAN, Citrix 9000 NetScalers, Citrix Presentation Servers, WebSense Web Filtering, Symantec Corporate v 8 & 9 AntiVirus, Symantec Ghost v 8, Symantec NetBackup, Symantec Backup Exec, StorageTek Tape Library, APC InfraStruXure Hot/Cold Isle Data Centers

Oversaw/Supported Ethernet Network including issues with connectivity and performance. Supported and Maintained over 28 Production and 10 Development Servers. Duties included Hardware Upgrades, Software and Security Patch updates, performance checks and upgrade recommendations, Event Log Monitoring, Backup Solution (Veritas Backup Exec) and tape rotation for systems, troubleshoot issues that presented themselves. Technology worked with, Compaq Clustering Solutions, Microsoft Exchange 5.5 clustered Servers, Microsoft SQL7 Servers, Concerto/ CCPRO Phone System, In-house built Web based applications, Veritas Backup Exec Servers, IIS 5.0 Web Servers, Win 2000 Clustering Technology, Checkpoint firewall software, Configured Cisco 2950 Catalyst Switches, 3com Hubs

Performed daily administrative tasks on multi domain multi OS Platforms which included Dell and Compaq Servers. Production Exchange 5.5 server on Win 2000 Advanced Server, Deployed Exchange 2000 server on Win 2000 Advanced Server, Various File and Print Servers on Windows 2000 and Windows NT Servers. Server hardware was a range between Dell and Compaq Technology. Responsible for building and maintaining Data Farm Clusters for Seisint.com. Installed/Supported proprietary Database that consisted of 2500 unit server farm, Built Exchange 2000 servers clustered on Dell technology, SQL 2000 servers on Compaq technology, Ghost 7 Enterprise servers, NAV 7.5 corporate antivirus server, Microsoft MOM server and SMS 2.0 Server. Assisted with helpdesk duties which consisted of 250 users on platforms of Win 2000, Win XP, Win 98, and Win NT. Also created internal Intranet for Staff/Users to have access to help documents. In charge of migration from NT 4.0 domain to Windows 2000 Active Directory, Which included 250 desktops and 40 Servers. Assisted with Migration of Exchange 5.5 to Exchange 2000Some of the Technology worked with: Windows 2000 / Advanced Server, Windows XP Professional, Windows NT & 98, FrontPage 2000, Dreamweaver 4, Norton NAV 7.5 and Corporate Email Antivirus Applications, Citrix XP, SQL 2000, Exchange 5.5 and 2000, Windows 2000 Active Directory. Jet Direct Software for administrating the companies Printers. Windows 2000 Terminal Services. Hardware was various Dell And Compaq solutions which included Dell Power vaults and Compaq Storage Works for Clustering and File Server Setups.

Performed daily administrative and support of LAN and Phone System. Added & modified, cross connected users in Lucent Definity phone switch and Audix Voice Mail System, configured ports and extensions. Performed daily administrative tasks on multi domain network servers as well as led projects that brought new technology into the company. Installed and troubleshot CAT5 network and Cat 3 Voice Data lines. Support of 300 onsite systems, which include Win2000 Pro workstations, NT 4.0 Servers, Win2000 Advanced Servers. Setup Ghost Multicast Server and Image Servers for image storage with Ghost 6 Enterprise. Added 3Com hubs and Switches to the network. Installed drive arrays with multiple RAID configurations and Fiber connections/Fiber hubs. Implemented Server and network security. Remotely Administered Servers through Pc Anywhere 9.0(IP) and Windows 2K Terminal Services Installation and configuration of Arc Serve 2000 on Compaq DLT Tape library drives In charge of setting up and maintaining Anti-Virus Server/Software (Norton 7.0 Corporate Edition) Supported 9 Production Servers at remote site which included IIS 4.0 + SQL 7.0 Enterprise Servers. Supported 30 Development/Production Servers at main site. In charge of setting up users with NT 4.0 network, Exchange 5.5, Voice Mail, and Phone accounts. Worked with Developers to do site rollouts on IIS 4.0 Production servers. Installed, configured and supported Proliant DL360 /1850r/3000/5500/8500 servers, Compaq fiber Storgeworks Array, Exchange 5.5 Servers, Sql 7.0/Enterprise Servers, NT 4.0 Servers/Enterprise Wins, DNS , and DHCP Servers Assisted with installation and maintenance of Cisco 1600/1700/3600 series routers, Cisco Pix 500 firewalls, Cisco Catalyst 4006 Switches, Alteon Web Switches, Altiga VPN and Compaq SAN’s on Ethernet over fiber network

Remote support/administration of NT 4.0 Servers/Domains, IIS 4.0, File, and Print Servers, Betrieve 7.0 Databases Servers, Muse Cardiology Storage Servers with PC Anywhere versions 8.0 & 9.0. Data Manipulation with HEX and Binary editors such as ZTrieve. Troubleshot, installed, and configured Device Setups and Hardware in both NT Servers and Windows 98 machines. Rebuilt and reinstalled NT/95/98 Communication, Application, and Database Servers & Workstations ,which included Btrieve 7.0 Databases and IIS 4.0 Web servers. Troubleshot user and group accounts, user/group rights, and services in Windows NT 4 networks.Troubleshot IIS 4.0 problems and connectivity on TCP/IP over Ethernet Networks.Trained users on various software and hardware operations/ platforms and created new documents as required. Supported over 3,000 sites worldwide In Charge of setting up new NT, 95, and 98 Images for Ghosting , (Ghost ver. 4 & 5)Worked with onsite Field Engineers to diagnose and fix various issues that came up with the Hospital Muse Networks.

Provided Hardware/Software/Connectivity technical assistance and troubleshooting for user on LAN environments. Setup images to be uploaded to the server for future ghosting. Maintained database records of calls, resolutions, and follow up calls. Basic Administration and Troubleshooting of Novell 4.11 Networks. Installed and ran Network cabling (CAT 5). Set up and installed Printers, Computers, NICs, Hubs, Modems, RAS, and Terminals on mixed network environments. Set up and maintained NT Workstations on Windows NT TCP\IP networks. Set up and installed hardware and software on Windows NT clients. Images systems with Ghost Versions 4 & 5. Modem Initialization and connectivity troubleshooting. Companies that I contracted with were Rexall Sundown, Hollywood Video, Extended Stay Of America, J.B. Hanauer, and E.F.T.C.