As the Customer Relationship manager, working as the primary point of contact for 50 to 500 top Leaders. -Providing the overall management of the client relationship including identification of business challenges, and providing sales support to their team members. -Maintaining an excellent rapport with clients via regular one to one meeting with Team Leaders and help them to strategies to achieve team targets. -Launched an efficient onboarding process to deal with the issues clients having and fix them with a high priority with the help of IT back end team. Investigating and solving customers' problems, which may be complex or long-standing, that have been passed by team leaders. Keeping accurate records of discussions or correspondence

Managed a team of developers. Planned and implemented a new project management tool to ensure more productivity so that the management team could get the live updates of ongoing projects and add their inputs.-Lead the team during App development and E-commerce website development and launch. Added 35000+ products to internal E-commerce platform liaising with suppliers across the United Kingdom and Europe and launched the website on time. -Planned and built the back office platform for managing the orders and despatch on the E-commerce platform. -Trained the fulfilment team on using the software effectively to utilise the technology's full capabilities. -Planned and implemented the launch of the mobile app as per the company requirement-Coordinated Corporates event & Training events every month and Global conventions Annually.

Worked closely with the marketing manager to maintain the company and product images and distribute them to the world. Created a comprehensive multi-media communication strategy targeted at culturally diverse individuals and communities. Increased social media following by 100 times more through daily interaction with followers and campaigns. Created potential leads through campaigns for the sales team to follow up and attain the monthly target Responsible for working closely with product marketing during product development to ensure that products and services met market needs and were executed on time and on budget. • Responsible for client data management and requirement gathering using the company's CRM. • Manage daily activities with PR, Social Media and Marketing communication agencies. • Managing online campaigns, web site, use of digital/social media including sponsorships for conferences and events. •Monitoring; reporting to senior managers on the effectiveness of marketing strategies/campaigns. • Responsible for creating Facebook/advertising campaigns that meet the company's brief and budget. •Preparing layouts and designs for advertising materials including Catalogues, Web Posters, templates, banners, and leaflets. •Represent the company at trade association meetings/events to build relationships and promote business products. •Inspect layouts & advertising copy and edit scripts, audio & video tapes, and other promotional materials before publishing •Appointed as a single point of contact to deal with clients' queries and teams escalations in order to achieve service excellence.