Jose Miguel Boada Email & Phone Number

Houston, Texas, United States

• Providing insight and analysis on Call Center, collections, and customer experience data
• Dashboard development, trackers, and multi-layered reports are all crucial elements of my daily work
• Furthering analytics and providing team members with expansive analytical tools

Houston, Texas, United States

• Responsible for handling crucial documents such as liens, deeds, checks and more.
• Managed the transfer of solar equipment and contracts from one customer to another.
• Created, maintained and updated customer accounts in SalesForce.
• Troubleshot and resolved customer issues including first level review of system performance.
• Handled incoming emails and calls, along with making outbound calls to customers to resolve a multitude of issues.

Houston, Texas, United States

• Worked with hundreds of files daily, all containing highly personal information of California citizens.
• Carefully reviewed and cleaned data pertaining to CDC Records, COVID Shots and other sensitive medical records.
• Accurately transcribed and compared records from official California Immunization Registry databases (CAIR2).
• Collaborated with team members to ensure a smooth and effective workflow.

Houston, Texas Area

• Assured that invoices large or small were accurately completed and sent to customers.
• Handled Leads, Contacts, and Accounts, handling customer relations to assure that our customers were properly satisfied.
• Compiled lists of potential customers and cleaned the database of previous customers, updating our list to be accurate and up to date.
• Deep understanding of Excel, Sales Force and Acctivate with daily use in each application/ program.

Houston, Texas, United States

• In charge of creating real-world installation instruction for Gas Station canopies, Down-Lighters and more.
• Worked heavily with Adobe InDesign, PhotoShop, Google Sketch-Up and other programs.
• Mastered working in a real-time environment where things constantly needed to be updated and approved.
• Instructions created by me were used to efficiently put together real-world products in the field.
• Proficient use of both english and spanish to ensure that speakers of both languages could install our products.

Data Analyst Certificate, Data Processing, A

Rigorous Data analysis and visualization course that taught me how to interpret, clean, analyze and visualize data in an efficient and.

Digital Communication And Media/Multimedia