Jose Morales Email and Phone Number

Jul 2016 - PresentTampa/, Florida AreaManage assigned service zone to ensure service calls are completed within the Service Level Agreement while following company policy related to inventory management, service call management, safety initiatives, and othersAs Lead Tech, coordinated, manage installation, repairs, updates, and troubleshooting for all IT equipment included desktop for userLead Project Tech Bank to covert BB&T bank to Truit Miami-Palm Beach area included desktop for user and platform desktopLead Tech Third Federal Project configured desktop, manage installation user desktop Broward-Palm Beach Lead Tech for different retailers to repair, setup, and configure customer equipmentTroubleshoot and repair failed IT hardware in retail store and/or office settingsComplete staging/integration services of IT hardware as needed• Manage assigned service zone to ensure service calls are completed within the Service Level Agreement while following company policy related to inventory management, service call management, safety initiatives, and others• Repair, setup and configure customer equipments• Troubleshoot and repair failed IT hardware in retail store and/or office settings• Complete staging / integration services of IT hardware as needed• Replace and setup servers based Unix/Linux• Troubleshoot and Repair Network Interconnections like servers, access points, switches, interconnections, hosts, standalone, frame servers, bridges, firewalls (Juniper SRX240) (PALO ALTO PA-200), Routers, wireless land controller ( Cisco WLC2106)• Provide exceptional customer service• Service call management• Compliance-related training and follow through

• Manage assigned service zone to ensure service calls are completed within the Service Level Agreement while following company policy related to inventory management, service call management, safety initiatives, and others• Repair, setup and configure customer equipments• Troubleshoot and repair failed IT hardware in retail store and/or office settings• Complete staging / integration services of IT hardware as needed• Replace and setup servers based Unix/Linux• Troubleshoot and Repair Network Interconnections like servers, access point, switches, interconnections, hosts, standalone, frame servers, bridge, firewall (Juniper SRX240) (PALO ALTO PA-200), Routers, wireless land controller ( Cisco WLC2106)• Pick up shipped good service parts and drop off defective service parts on a timely basis• Provide exceptional customer service• Service call management• Compliance related training and follow through • Complete staging / integration services of IT hardware as needed• Replace and setup servers based Unix/Linux• Troubleshoot and Repair Network Interconnections like servers, access point, switches,

• Troubleshoot and resolve hardware & software issues via remotely, by phone• Responsible for providing technical support coverage during hours assigned• Program corrections/enhancements and virus remove for Antivirus Kaspersky, Trend Micro, Webroot, Norton 2011.• Verify customer issues software and hardware• Keep your PC optimized and running clean• Provide accurate problem solution descriptions, with all necessary support documentation for interdepartmental • Client peripheral network issues troubleshoot, fixed issue and resolution• Work as a team to meet contractual support requirements.• Answering questions from customers and prospective customers about the features and capabilities

• Responsible for integrating the installation of new IT network equipment, system software, desktop, switches route via TCP/IP in LAN, WAN and MAN environment• Install, configure, operate, and troubleshoot routed and switched networks, including implementation and verification of connections to remote sites in a WAN environment• Telkonet Access Point Program setup and installation• Server and Gateway Program setup and installation• Cabling UTP, STP, Coax cable and wireless equipment setup and installation• Review and Test connectivity and troubleshoot• Switches, Routers and gateway programming • Private IP Subnetting VLSM• Performed equipment maintenance and troubleshooting• Infrastructure design and recommendation• File System partition setup• Advanced signal analysis and troubleshooting

• Responsible for Test the IT networking systems, network servers performance monitoring, maintain computer systems of the organization via TCP/IP, LAN VLSM and remote connection• Responsible for administering several Unix servers via Telnet Remote Access• Tier2 support, SMTP, SNMP, HTTP, VoIP, DNS, FTP, TFTP, DHCP, TELNET• VoIP Users Support, T1 Customers Supports• Troubleshooting Network, Addressing, Wireless Technologies, Security of threats • Trouble-shooting hardware, software and network related problems• Coordination point for global efforts to maintain and respond as necessary to production events• Make decisions and take actions to prevent network interruptions and service degradation. • VPN Support/ Site-to Site VPN