Jose Quesada Email and Phone Number

Leading and ensuring the successful fulfillment of departmental and organizational objectives, focusing on operational performance, development, and proper guidance of the personnel under my supervision.Supervising the team's daily operations through meetings, audits, reports, and controls to ensure compliance with all established procedures and metrics.Monitoring operation performance according to established SLAs and key metrics. Providing guidance on appropriate action plans through consistent processes when necessary.Executing administrative tasks related to the supervised personnel in accordance with established policies and procedures, from attendance control to vacation management, as well as implementing improvement plans.Evaluating and approving special requests or exceptions from clients, providing guidance to team members in such cases.Offering support to team members through advising on complex scenarios and handling escalations from internal or external clients.Reviewing and providing assistance with account reconciliations in very complex cases.Investigating, analyzing, and addressing complex issues with clients to identify root causes, ensuring their complete and timely resolution, and establishing internal controls based on these cases to prevent similar occurrences.Analyzing and assisting management with metric reports, financial reports, or other required team reports.Identifying strategies to increase employee engagement and satisfaction levels.

Managing the accounts payable team, which would include hiring, assigning tasks, providing training and guidance, conducting performance reviews, and promoting professional development.Identifying opportunities to streamline and improve accounts payable processes, including automation and digitization.Responsible for maintaining positive relationships with vendors, including managing vendor inquiries, resolving disputes, and ensuring timely payment.Prepare regular reports and analysis, including metrics such as invoice processing times, payment accuracy, and vendor performance.Work closely with other departments, such as purchasing, finance, and procurement, to ensure alignment and support overall business goals.Ensuring compliance with company policies and procedures, as well as regulatory requirements related to accounts payable.

Manage internal supplier information process, troubleshoot data discrepancies, and interface failure resolution. Coordinate with suppliers, technical resources, and data experts for resolution.Drive process efficiencies and improvements to attain a robust process & vision of the business.Revolves around ensuring smooth delivery of operations, & SLA attainment.Ensure clear communication between stakeholders.Identify/drive process improvement opportunities, and support ad-hoc projects as required.Ensure team members are properly trained. Lead functional testing with new ERP s or changes within the ERP.Monitor and help resolving queries & Escalations with appropriate RCA.Vendor Statement Reconciliations.

• Reconcile and categorize vendor’s account and also coordinate monthly meeting with them, in order to resolve all the past due invoices.• Investigate and work urgent cases such as credit hold and escalations.• Meetings with suppliers and internal employees• Accurately reviewed vendor statements and processed past due invoices as necessary• Responsible daily for the correct and timely processing of vendor invoices using Mainframe ERP system and Oracle.• Process 3 way match and 2 way match invoices.• Ensured superior customer experience by addressing vendor concerns, demonstrating empathy and resolving problems on the spot.• Receives, researches and resolves a variety of routine internal and external inquiries concerning account status, including communicating the resolution of discrepancies to appropriate persons.• Resolve overbilling and overpayment issues. • Determine causes of duplicate or incorrect payments, create/enter debit to recover funds.• Reverse invoices where receipts were mismatched, repost invoice correctly.• Ensured timely and effective resolution of vendor billing issues.• Working with buyers and Product Managers to adjust purchase orders for invoices in cases of inaccuracy.• Processed, and posted weekly deposits in different GL accounts.• Communicated and followed-up with internal departments, warehouses, as well as vendors.

* Completes payments and controls expenses by receiving, processing, verifying, and reconciling invoices.* Reconciles processed work by verifying entries and comparing system reports to balances.* Charges expenses to accounts and cost centers by analyzing invoice/expense reports; recording entries.* Pays vendors by monitoring discount opportunities, verifying federal id numbers, scheduling and preparing checks, and resolving purchase order, contract, invoice, or payment discrepancies and documentation.* Ensures credit is received for outstanding memos.* Address and respond to vendor inquiries.* Review and reconcile invoice discrepancies.* Responsible daily for the correct and timely processing of vendor invoices using Mainframe ERP system and Oracle

• Migration process from USA to CR • Set invoices up for payment and troubleshooting by SAP • Solved tickets by Service Now.• Fixed invoices with wrong information by SAP or Coupa.• Contacted with the supplier when I did not have complete information.• Solved financial errors by the posting agent for example company name, vendor number, amount, lines, purchase order, invoice date, tax codes and withholding tax.• Verified and calculate all extensions and totals on invoices (calculating and taking discounts when applicable).• Productivity Reports.