• Lead implementation of offer strategy and pricing changes for all Cox Residential video, internet, and wire-line product lines nationwide• Collaborate closely with key functional areas including Information Technology and markets to ensure the timely and efficient implementation of national offers and pricing projects• Conduct analysis to inform pricing architecture, discounting and promotion strategies including detailed guidance on acquisition, up-sell, and retention offers that maximize long-term profit and customer growth• Consult with local markets on specific competitive pricing issues to tailor Cox’s discounting to enhance the company’s overall competitive position• Design, implement, monitor, and report on market-based tests of proposed pricing actions in close coordination with Discounting and Pricing Architecture teams• Lead the rationalization of tools, data sources, and reports used by the pricing team and field region counterparts • Lead project management of off-cycle changes to pricing architecture bundling and pricing best practices• Designed and led implementation of audit strategy and process to identify revenue leakage from miscoded offers that would have resulted in millions of dollars of lost revenue

• Collaborated with Trapollo’s VP & GM to develop the company’s first value-based pricing strategy for its SaaS-based remote patient monitoring software• Conducted in-depth interviews with senior leadership to align pricing strategies with company objectives.• Performed competitive and pricing analysis of remote patient monitoring (RPM) software (SaaS) to inform pricing and packaging decisions.• Designed a two-tiered software package with corresponding pricing to enhance market positioning.• Developed business criteria for leadership to guide decision-making on pricing deviations from the standard rate card.• Created a governance process to ensure compliance with the strategic pricing framework.

• Managed Receiving departments across two facilities with 22 employees, overseeing operational efficiency, transportation logistics, and process improvements while mentoring management and non-management staff.• Drove quality and productivity improvements in warehouse distribution, logistics, and customer service functions.• Designed and implemented management routines—forecasting, scheduling, reporting, and analysis—maintaining 85%-90% resource utilization and achieving error rates below 1 per 2,000 receipt items.• Led a department-wide layout redesign project to optimize workflow, enhance safety, and reduce process variability, boosting department productivity by approximately 8%.• Analyzed logistics network, presenting recommendations to executive management that improved same-day customer order deliveries.• Led teams of up to 50 employees, enhancing performance through targeted coaching across multiple functional areas. Consistently recognized by staff for providing timely, respectful, and constructive feedback.

• Conducted analysis including process flow mapping, market research, and statistical analysis for Gateway Computers (now part of Acer).• Developed a strategic product portfolio alignment tool to prioritize high-potential projects.• Led the implementation of a product life-cycle management phase-gate process.• Assisted Lean Six Sigma team in identifying Kaizen improvement opportunities.